Senior Partner Success Manager

ConnectWise

. Establish operational plans for the Partner Success team .

Posted 10/16/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner success through operational planning, process improvement, and effective communication. Leverages strong technical acumen and business management skills to enhance partner value and drive adoption of the ConnectWise platform.

Highest-signal resume keywords

Project ManagementBusiness Process ImprovementTechnical AcumenPartner Relationship ManagementSaaS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningProcess DevelopmentSuccess Metrics ManagementProblem SolvingCross-Functional CommunicationTechnology AdaptationBusiness ManagementLicense Utilization StrategiesEscalation ResolutionPlaybook Creation

Soft Skills

CommunicationRelationship BuildingAdaptabilityCollaborationPositive Attitude

Tools & Technologies

ConnectWise Platform

Certifications & Qualifications

Bachelor's DegreeMaster of Business Administration (MBA)

Industry Keywords

IT Service Provider MarketSaaS IndustryPartner SuccessROIStakeholder Engagement

About the role

Key responsibilities & impact

Establish operational plans for the Partner Success team
Develop and implement new products, processes, standards, and operational plans affecting functional results
Provide detailed support to the Partner Success team
Communicate with ConnectWise leadership as needed
Ensure partners receive maximum value and ROI from ConnectWise investments by increasing license utilization, identifying opportunities, and supporting adoption and renewals
Propose solutions to partner problems using the ConnectWise platform and partner business knowledge
Own communication with key partners and stakeholders
Define and manage success metrics aligned with customer needs and workflows
Map ConnectWise platform features and business benefits to common partner challenges and objectives
Act as an escalation point for complex scenarios and drive timely resolution
Travel to partner locations and IT Nation events and represent ConnectWise at internal and external events
Create scalable playbooks and processes for partner interactions and profiles
Identify processes that improve cross-functional communication, prioritization, and visibility for requests and escalations
Recommend continuous process and communication improvements to increase efficiency and revenue

Requirements

What you’ll need

Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes according to partner requirements
Strong knowledge of business processes cross-functionally
Ability to quickly grasp and distinctly explain technological and business concepts
Strong knowledge of the IT Service Provider market and business
Strong technical acumen and business management skills
Ability to resolve escalated scenarios while maintaining a positive relationship with partners
Bachelor’s degree in related field or equivalent business experience
8+ years of relevant experience
Preferred: Master of Business Administration (MBA)
Preferred: 5+ years in SaaS industry
Location-dependent onsite, hybrid, or remote work arrangement

Benefits

Comp & perks

25-35% travel may be required
Equal employment opportunities
Reasonable accommodations for qualified individuals with disabilities
Other employment benefits and privileges as applicable