Software Training Consultant II

ConnectWise

. Lead the design and delivery of online and in-person educational content for ConnectWise products, focusing on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions .

Posted 11/12/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions, with a strong ability to create and deliver educational content and training programs. Proven skills in project management, technical documentation, and effective communication for diverse audiences.

Highest-signal resume keywords

Cybersecurity ExpertiseBusiness Continuity & Disaster Recovery (BCDR)Technical Training DeliveryProject ManagementStrong Presentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cybersecurity ConceptsBCDR TechnologiesInstructional Content CreationTechnical DocumentationAnalytical Problem-Solving

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationFacilitation SkillsInterpersonal SkillsAdaptability

Tools & Technologies

ConnectWise University

Industry Keywords

Managed Security ServicesInformation SecurityMSP Industry Experience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the design and delivery of online and in-person educational content for ConnectWise products, focusing on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions
Establish operational plans for the Software Training team
Develop and implement products, processes, standards, and operational plans
Support Technical Training teams
Serve as a subject matter expert for Cybersecurity and BCDR-focused training initiatives
Create and update educational assets, instructional content, and documentation
Prepare and deliver workshops in the office, user group meetings, and national events
Create and present informative, interactive webinars for internal and external audiences
Assist with consulting engagements and documentation content creation
Use tools to facilitate partner learning and product adoption through ConnectWise University
Review and maintain technical documentation and training content for Cybersecurity and BCDR solutions
Resolve or coordinate resolution of complex problems
Collaborate with cross-functional teams to keep educational information and materials current

Requirements

What you’ll need

Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Strong knowledge of Cybersecurity concepts, solutions, and industry best practices
Experience with Business Continuity & Disaster Recovery (BCDR) concepts and technologies preferred
Ability to situationally adapt and understand new technology/processes according to business and partner requirements
Professional presence suitable for meetings, email, and internal and external-facing events
Strong presentation and facilitation skills
Strong written and verbal communication skills
Strong analytical and problem-solving skills, with ability to synthesize information for technical and non-technical audiences
Ability to work constructively and independently in a fast-paced, multi-tasking environment
Ability to interact positively and openly with peers, leadership, and external business contacts
Bachelor's degree in a related field or equivalent business experience
7+ years of relevant experience preferred
Experience delivering technical training, creating instructional content, or educating customers and partners on technology solutions
Background in Cybersecurity, Information Security, Managed Security Services, BCDR, or related technologies strongly preferred
MSP industry experience preferred but not required

Benefits

Comp & perks

Travel approximately 2-3 weeks annually for partner events, training workshops, conferences, and other company-related meetings
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions and/or receive other benefits and privileges of employment