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Connexin

Client Services Specialist

Connexin

. Oversee the revenue cycle for assigned clients and ensure targets for KPIs, retention, and time to revenue are met .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,000 - $55,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in revenue cycle management (RCM) and electronic health record (EHR) systems, with a strong focus on client relationship management and operational efficiency. Proficient in CPT and ICD-10 coding, with the ability to analyze financial health and implement strategic improvements.

Highest-signal resume keywords
Full Cycle RCM ExperienceEHR Systems KnowledgeCPT And ICD-10 CodingClient Relationship ManagementOperational Efficiency Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Revenue Cycle ManagementEHR SystemsCPT CodingICD-10 CodingBusiness Review PresentationsProcess ImprovementWorkflow ModificationsClient Satisfaction AssessmentAction Plan DevelopmentClaim Submission Optimization
Soft Skills
Active ListeningInterpersonal CommunicationWritten CommunicationOral CommunicationProblem SolvingDecision MakingTask PrioritizationConflict Resolution
Tools & Technologies
SalesforceMicrosoft OfficeGoogle DocsOP Software
Certifications & Qualifications
College DegreeProfessional CertificationsCPC (Certified Professional Coder)
Industry Keywords
Revenue Cycle ManagementHealthcareClient RetentionFinancial HealthPayer GuidelinesCustomer ServiceOperational EfficienciesAutomation Initiatives

About the role

Key responsibilities & impact
  • Oversee the revenue cycle for assigned clients and ensure targets for KPIs, retention, and time to revenue are met
  • Serve as the primary point of contact and liaison between practices and the Sutherland Global RCM team
  • Establish strategic advisor relationships by understanding billing requirements, long-term strategy, and goals
  • Provide insight on clients’ financial health and guidance on solutions to achieve goals
  • Complete business review presentations, assess client satisfaction, and identify revenue-cycle improvement opportunities
  • Report monthly denial and rejection trends and recommend process improvements
  • Document meeting notes, client relationship information, and client-specific instructions in Salesforce and client blueprints
  • Handle client needs, resolve conflicts, and provide timely solutions
  • Make independent business decisions related to client billing matters
  • Approve and implement workflow modifications with potential financial impact
  • Develop and monitor action plans for client escalations and concerns
  • Maintain regular contact with practice RCM contacts via phone, email, and OP messages
  • Identify at-risk clients and take actions to resolve concerns and retain clients
  • Guide and educate the Sutherland team on clarifications, help items, and outstanding AR
  • Collaborate with RCM and Sutherland leadership on quality, productivity, and TAT barriers
  • Establish and maintain system parameters supporting timely claim submission and payment maximization
  • Improve operational efficiencies, including OP software performance, and assist with automation initiatives
  • Collaborate with the Account Manager to optimize OP software use and identify client training needs
  • Monitor newly implemented clients for six weeks post-go-live
  • Maintain expert knowledge of payer guidelines for assigned geographic areas
  • Complete offboarding for clients exiting RCM services

Requirements

What you’ll need
  • College Degree, Professional Certifications and / or some combination of related experience
  • Minimum of 5 years of full cycle RCM, EMR, and Customer Service experience
  • Strong knowledge of full cycle RCM, EHR systems, ICD-10 / CPT coding
  • CPT and ICD10 knowledge
  • Microsoft Office
  • Google Docs
  • CPC is a plus
  • Ability to efficiently and independently manage multiple tasks
  • Ability to prioritize workload
  • Ability to understand, support, enforce and comply with Company policies, procedures and Standards of Business Ethics and Conduct
  • Comfortable working with different systems and software applications
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong active listening, interpersonal, written and oral communication skills
  • Problem solving skills
  • Decision making skills
  • Able to speak with clients and employees in a professional, meaningful manner

Benefits

Comp & perks
  • Medical, Prescription, Vision, and Dental Insurance
  • Life Insurance
  • 401(k) with company match
  • Paid Time Off, Holidays, and Volunteer Hours
  • Company Wellness Program
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Pet Insurance
  • Tuition Assistance Program
  • Employee Recognition Program