Collections Associate

Connexus Credit Union

. Review and collect on assigned delinquent accounts in accordance with applicable rules, regulations, policies and procedures .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts through effective communication, negotiation, and analytical skills. Proficient in maintaining accurate records and providing excellent customer service in a fast-paced environment.

Highest-signal resume keywords

Delinquent Account ManagementCustomer Service ResolutionPayment Plan NegotiationRecord KeepingMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account AnalysisSkip TracingPayment ProcessingLate Fee AdjustmentLoan Data Review

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsAssertivenessOrganizational Skills

Tools & Technologies

Computer SkillsSystem ApplicationsSoftware Programs

Industry Keywords

DelinquencyCollectionsBankruptcyCharge-OffPayment History

About the role

Key responsibilities & impact

Review and collect on assigned delinquent accounts in accordance with applicable rules, regulations, policies and procedures
Contact delinquent members by telephone, mail, and electronic communications
Handle inbound calls from members, including returning voicemails, in a timely manner
Analyze member needs by reviewing individual loan data to gather background information, determine potential reason for delinquency and collection ability
Negotiate payment plans as necessary to bring accounts to current status
Monitor and follow up on accounts with promises to pay and payment plans
Maintain accurate and detailed written records of communications regarding member accounts, including delinquency, repossession, bankruptcy, and charge-off
Skip trace delinquent loan accounts for new phone numbers, addresses, and other information
Submit required notices to members at appropriate times
Assist members in processing payments over the phone, correcting and adjusting automatic payments, and processing deferments
Adjust late fees and small balances in accordance with policy and procedure; forward adjustments to the Collections Manager for approval and completion
Provide excellent service regarding general loan questions
Research, analyze, and respond to member payment history or FPI questions
Work as a team to meet department goals for delinquency and abandonment rate

Requirements

What you’ll need

1+ years of related experience is Required
Experience in addressing difficult customer service situations and providing resolutions in a professional and tactful manner is Required
Excellent verbal, written, listening, and interpersonal communication skills
Ability to remain assertive and confident when dealing with difficult situations
Ability to multi-task and work in a fast-paced, goal-oriented environment
Proficient computer skills with the ability to navigate among several system applications and software programs
Evidence of ability to be organized, analytical, and resilient

Benefits

Comp & perks

20 days of paid time off and 10 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend