Member Contact Center Consultant

Connexus Credit Union

. Provide omnichannel assistance to members and potential members across credit union departments, including online banking, payment options, and debit card issues.

Posted 9/18/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service capabilities through effective communication, active listening, and problem-solving skills while adhering to credit union policies and procedures. Proficient in managing multiple tasks and maintaining professionalism under pressure to ensure positive member experiences.

Highest-signal resume keywords

1+ Years Of Related ExperienceExcellent Listening SkillsStrong Computer SkillsAbility To Multi-TaskKnowledge Of Connexus Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Proficient Verbal CommunicationProficient Written CommunicationDe-Escalation SkillsActive ListeningCoachable

Tools & Technologies

Windows EnvironmentInternetDatabases

Industry Keywords

Omnichannel AssistanceMember ExperienceRisk Mitigation ProceduresQuality Assurance StandardsConfidentiality

About the role

Key responsibilities & impact

Provide omnichannel assistance to members and potential members across credit union departments, including online banking, payment options, and debit card issues.
Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products, services, and processes.
Maintain trust and integrity by keeping member information and transactions confidential.
Safeguard members’ assets through strict adherence to risk mitigation procedures.
Meet performance metrics, including interaction volume and Quality Assurance standards.
Complete accurate case notes of member interactions and call history.
Initiate, lead, or participate in organizational and departmental projects.
Build trusting relationships through individualized member support and educate members on products and services.
Volunteer and offer assistance as needed while achieving daily metrics through effective multitasking.
Stay informed on current credit union processes and procedures and take initiative for personal development.
Identify and render the best service possible, interacting with other departments to answer questions.

Requirements

What you’ll need

1+ years of related experience Required.
Follows established routines under close supervision.
Self-starter with a strong desire to learn and work independently.
Excellent listening skills complemented by proficient verbal and written communication.
Ability to ask probing questions to fully comprehend and support member questions and concerns.
Ability to multi-task and maintain composure under pressure while maintaining the utmost professionalism and providing a positive member experience.
Ability to follow procedures, policies, and regulations.
Strong computer skills, experience working in a Windows environment, using the internet and databases effectively to respond to members needs over the telephone or via electronic communications.
Coachable, engage in clear and honest dialogue, welcoming open conversations through the exchange of ideas and solutions.
Ability to work the specified 40-hour weekly schedule in CST: Monday–Wednesday and Friday 8:30am–5:00pm; Thursday 9:00am–5:30pm.

Benefits

Comp & perks

20 days of paid time off and 10 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend