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Connor

Customer Success Manager – Software Advisory Services

Connor

. Act as the primary point of contact for a portfolio of existing SAS clients .

Posted 11/10/2026full-timeRemote • IndiaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Software Asset Management (SAM) and software license compliance, with a strong focus on client relationship management and account growth. Proficient in utilizing SAM tools and managing complex licensing models to drive client satisfaction and optimize service delivery.

Highest-signal resume keywords
Software Asset Management (SAM)Client Relationship ManagementLicense ComplianceMicrosoft Excel ProficiencySAM Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software Asset ManagementLicense ComplianceAccount ManagementData AnalysisLicense True-UpsContractual Language InterpretationProject ManagementUtilization ManagementRenewal ProposalsOptimization Recommendations
Soft Skills
Excellent CommunicationPresentation SkillsAttention to DetailStakeholder EngagementRelationship Building
Tools & Technologies
SnowFlexeraServiceNow Asset ManagementLansweeper
Certifications & Qualifications
CSAMCHAMPITILISO 19770
Industry Keywords
SaaS Subscription ModelsBYOLCloud Consumption LicensingISO/ITIL SAM Best PracticesLicensing Metrics

Tech Stack

Tools & technologies
CloudOracleServiceNowVMware

About the role

Key responsibilities & impact
  • Act as the primary point of contact for a portfolio of existing SAS clients
  • Build trusted relationships with stakeholders across SAM, procurement, IT operations, and finance
  • Grow existing accounts into multi-year renewals and identify opportunities to expand services
  • Lead regular account reviews, sharing results, value delivered, and recommended next steps
  • Identify risks to client satisfaction or renewal and implement action plans
  • Partner with senior leadership on renewal proposals, scope, and pricing discussions
  • Support QA on client deliverables, including Effective License Positions, license reconciliations, usage analyses, and optimization recommendations
  • Monitor and manage team utilization and plan resources with delivery leads
  • Manage engagement KPIs, deadlines, project milestones, and client satisfaction
  • Ensure timely delivery according to Connor’s quality standards
  • Guide clients on software license compliance and Software Asset Management topics
  • Present remediation and optimization recommendations that drive cost savings and compliance alignment
  • Stay current on SaaS subscription models, BYOL, cloud consumption licensing, and ISO/ITIL SAM best practices
  • Share industry insights with clients

Requirements

What you’ll need
  • 8+ years of experience in SAM, software license compliance, or IT asset management, including client-facing account management or customer success experience
  • Experience ideally within a consulting or professional services environment
  • Proven track record of maintaining client relationships and growing accounts through renewals and expanded services
  • Experience reviewing work for quality and managing team resources or utilization
  • Academic background: B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field
  • Certifications such as CSAM, CHAMP, ITIL, or ISO 19770 are a strong plus
  • Familiarity with licensing metrics from major vendors including Microsoft, IBM, Oracle, VMware, and Autodesk
  • Experience with license true-ups or audit responses
  • Hands-on experience with SAM tools such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper
  • Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, macros, and large data sets
  • Ability to interpret complex licensing models and contractual language
  • Ability to manage multiple accounts simultaneously with strong attention to detail
  • Excellent communication and presentation skills for technical and non-technical stakeholders

Benefits

Comp & perks
  • Flexible working environment
  • Paid mental health days
  • Generous vacation package
  • Competitive compensation
  • Collaborative global team
  • Continuous learning culture
  • Diversity, equality, and inclusion culture