Incident Manager

Consort Group

. Ensure the availability and quality of IT services within Orange France’s IT Department and the IS SMC .

Posted 10/27/2026full-timeLyon • FranceMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application monitoring and alarm management, with a strong focus on operational continuity and incident management. Proficient in analyzing performance indicators and improving monitoring systems, particularly during Cloud migrations.

Highest-signal resume keywords

Application MonitoringAlarm ManagementOperational ContinuityIncident ManagementCloud Migration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Monitoring OperationsPerformance Indicator AnalysisMonitoring System ImprovementIncident TrackingAlarming System Configuration

Soft Skills

Analytical ThinkingEffective CommunicationThoroughnessAutonomyStrong Writing Skills

Tools & Technologies

MSESPUCMonitoring FactoryCanariCVM PortalWiki

Industry Keywords

Industrialized Detection RateMonitoring Validation CommitteeCloud EnvironmentsAlarming SystemsMonitoring Anomalies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ensure the availability and quality of IT services within Orange France’s IT Department and the IS SMC
Support application migrations to the Cloud by coordinating the transition of alarming systems
Verify monitoring coverage for migrated applications and identify gaps
Create and adapt alarms to reflect new technical environments
Analyze manually detected incidents and implement appropriate monitoring solutions
Contribute to improving the Industrialized Detection Rate (TDIS)
Continuously improve monitoring systems and related processes
Conduct daily checks on the relevance and reliability of existing alarms
Adjust alert thresholds and analyze monitoring anomalies
Ensure the operational continuity of alarming systems
Create missing alarms and update operating instructions
Track requests submitted to the Monitoring Validation Committee (CVM)
Monitor applications experiencing monitoring issues and contribute to their resolution
Collaborate with monitoring teams and application owners
Track performance indicators and produce regular reports

Requirements

What you’ll need

Experience in application monitoring, monitoring operations, or alarm management in IT environments
Strong understanding of operational continuity and incident management requirements
Ability to analyze issues, identify areas for improvement, and support the evolution of monitoring systems, particularly during Cloud migrations
Skills in application monitoring, monitoring operations, and alarm management
Knowledge of operational continuity (MCO) and incident management processes
Ability to analyze performance indicators and improve the Industrialized Detection Rate (TDIS)
Understanding of Cloud environments and application migrations
Proficiency with the MSES, PUC, and Monitoring Factory monitoring tools
Experience using Canari, the CVM portal, and Wiki
Experience tracking incidents, requests, and migration projects
Thoroughness, autonomy, analytical thinking, and effective communication skills
Strong writing skills for formalizing procedures, documenting operating instructions, and producing clear reports

Benefits

Comp & perks

A thoughtful and people-focused onboarding process
Close support from management
Ongoing access to training
Concrete commitments to inclusion, equality, and solidarity
Comprehensive benefits package: health insurance, meal voucher card, CSE benefits, and disability and life insurance
A feedback culture and meaningful projects
Remote work: 2 days per week