Senior Mobility IT Support Technician

Consort Group

. Receive, qualify, and log requests and incidents in the ITSM tool .

Posted 10/15/2026full-timeLille • FranceSenior💰 €28,000 - €32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user support and incident management, with a strong focus on optimizing resolution rates and enhancing user satisfaction. Proficient in analyzing incidents and contributing to process improvements while ensuring compliance with security procedures.

Highest-signal resume keywords

User Support ExperienceIncident ManagementAndroid EnvironmentsAnalytical SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationAutonomous ApproachVersatile Approach

Tools & Technologies

ITSM Tool

Industry Keywords

Service QualitySecurity ProceduresFirst-Contact ResolutionOn-Call Rotations

Tech Stack

Tools & technologies

AndroidITSM

About the role

Key responsibilities & impact

Receive, qualify, and log requests and incidents in the ITSM tool
Perform technical and application diagnostics
Resolve incidents and track them through to closure
Escalate complex situations to the appropriate teams, providing complete and relevant information
Assist users with their equipment and business applications
Ensure service quality, compliance with security procedures, and adherence to resolution timeframes
Analyze recurring incidents
Contribute to process improvements and enhance the knowledge base
Provide occasional Level 3 support based on skills and service needs
Manage requests from receipt through resolution or escalation
Optimize the first-contact resolution rate and contribute to user satisfaction

Requirements

What you’ll need

Solid experience in user support
Experience with Android environments and incident management
Autonomous and versatile approach
Strong analytical skills
Excellent customer service orientation
Effective communication skills
Ability to provide coverage during extended hours from 7:00 a.m. to 6:00 p.m.
Ability to participate in on-call rotations

Benefits

Comp & perks

A thoughtful and people-focused onboarding experience
Close support from management
Ongoing access to training
Meaningful commitments to inclusion, equality, and solidarity
Comprehensive benefits package: health insurance, meal voucher card, works council benefits, and provident insurance
A feedback-driven culture and meaningful projects
Hybrid remote work depending on the assignment