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Consort Group

Technical Support Technician

Consort Group

. Monitor IT infrastructures in real time, including servers, networks, applications, databases, and backups .

Posted 10/9/2026full-timeCastres • FranceMid-LevelSenior💰 €22,000 - €23,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring IT infrastructures, including servers, networks, and applications, while providing first-level user support and incident resolution. Proficient in documenting actions using ITSM tools and familiar with network protocols and monitoring tools.

Highest-signal resume keywords
IT Infrastructure MonitoringWindows and Linux KnowledgeMonitoring Tools (Centreon, Zabbix, Nagios)TCP/IP, DNS, DHCP, VPNsFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident DiagnosisBatch ProcessingBackup VerificationBasic DeploymentsIntegrity Checks
Soft Skills
User SupportProblem Solving
Tools & Technologies
ServiceNowGLPIEasyVista
Industry Keywords
HelpdeskMonitoring EnvironmentNetwork Architecture

Tech Stack

Tools & technologies
DNSITSMLinuxServiceNowTCP/IP

About the role

Key responsibilities & impact
  • Monitor IT infrastructures in real time, including servers, networks, applications, databases, and backups
  • Analyze alerts generated by monitoring tools
  • Identify anomalies, assess and classify incidents, and initiate the appropriate actions or on-call procedures
  • Perform scheduled tasks, including batch processing, reruns, integrity checks, and backup verification
  • Carry out routine operations activities, including restarts, basic deployments, and supervised production releases
  • Document actions in ITSM tools such as ServiceNow, GLPI, and EasyVista
  • Provide first-level user support
  • Diagnose incidents and apply resolution procedures
  • Escalate issues to specialized teams when necessary
  • Track incidents through to closure

Requirements

What you’ll need
  • Experience in similar environments, such as helpdesk or monitoring; junior profiles are welcome
  • Knowledge of Windows and Linux
  • Familiarity with TCP/IP, DNS, DHCP, VPNs, and network architectures
  • Knowledge of monitoring tools such as Centreon, Zabbix, or Nagios
  • French required for working in a French-speaking environment

Benefits

Comp & perks
  • Thoughtful and people-focused onboarding
  • Close support from management
  • Ongoing access to training
  • Meaningful commitments to inclusion, equality, and solidarity
  • Health insurance
  • Meal voucher card
  • Works council benefits
  • Disability and life insurance coverage
  • Feedback-driven culture
  • Meaningful projects