Client Success Manager

Constantinople

. Own banking client relationships end to end as the main point of contact and trusted advisor .

Posted 10/28/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and leading complex implementations within the banking sector, while effectively driving client satisfaction and retention. Proficient in developing frameworks and processes to enhance Customer Success and facilitate project delivery.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementImplementation ManagementStakeholder InfluenceComplex Implementation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementClient OnboardingImplementation PlanningSuccess Metrics Development

Soft Skills

Clear CommunicationRelationship BuildingInitiativeProblem SolvingAdaptability

Tools & Technologies

JiraConfluenceSmartsheetCRM

Industry Keywords

BankingFinancial InstitutionsCore BankingPaymentsB2B Platform Implementations

About the role

Key responsibilities & impact

Own banking client relationships end to end as the main point of contact and trusted advisor
Drive client satisfaction, retention, and platform value
Lead client onboarding from scoping and planning through go-live
Build and run project and implementation plans with clear scope and success metrics
Track project progress, risks, and dependencies and adjust plans to keep delivery on track
Coordinate with Solution Engineering, Product, Engineering, and Operations
Resolve client issues and deliver commitments
Share client feedback with Product and Engineering to help shape the roadmap
Develop frameworks, playbooks, and processes to scale Customer Success
Provide client insights that support effective client-base expansion

Requirements

What you’ll need

5+ years of experience as a client manager, project manager, or implementation manager
Experience leading complex implementations while maintaining strong client relationships
Ability to take initiative and drive projects forward independently
Ability to thrive in a fast-changing environment
Ability to use experience and first principles to work through ambiguity and make informed decisions
Clear communication, relationship-building, and stakeholder influence skills
Genuine passion for technology and interest in a startup environment
Experience with banks, building societies, or other regulated financial institutions (nice to have)
Experience with core banking, payments, or other B2B platform implementations (nice to have)
Familiarity with Jira, Confluence, Smartsheet, or a CRM (nice to have)
Startup or scale-up experience (nice to have)

Benefits

Comp & perks

Equal-opportunity employer
Diversity and inclusion commitment
Interview and website accessibility accommodations
Confidential handling of accommodation requests