Technical Customer Service Group Manager

Constellium

. Lead and develop the TCS Engineering team to ensure products meet customer requirements and qualification standards .

Posted 10/14/2026full-timeSingen • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams and managing customer qualification activities within the Aluminium industry, ensuring compliance with product performance standards and effective communication across cross-functional teams. Proficient in decision-making and relationship-building with customers and stakeholders.

Highest-signal resume keywords

Bachelor’s Degree In Scientific Field5+ Years Experience In Aluminium IndustryCustomer Qualification ActivitiesExcellent Communication SkillsFluent In German And English

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Decision-Making SkillsInterpersonal SkillsTeam Empowerment

Industry Keywords

Customer RequirementsProduct PerformanceNew Product IntroductionsTesting ProceduresCorrective ActionsBudget ManagementCustomer Satisfaction Metrics

About the role

Key responsibilities & impact

Lead and develop the TCS Engineering team to ensure products meet customer requirements and qualification standards
Drive customer qualification activities and ensure timely approval of new and existing products
Serve as the primary technical interface for customers, providing support on product performance, quality, applications, and new product introductions
Coordinate new product launches with cross-functional teams, including Industrialization, Supply Chain, Sales, and external partners
Approve testing procedures and critical process parameters to ensure compliance with customer specifications and product performance requirements
Lead customer claim resolution activities, coordinating internal stakeholders to deliver timely and effective corrective actions
Manage the TCS budget and report qualification progress, product performance, and customer satisfaction metrics to management

Requirements

What you’ll need

Bachelor’s degree in scientific, technical or engineering field
Minimum 5 years of professional experience in Aluminium industry
Excellent decision-making skills under pressure, with a focus on empowering the team to find solutions
Excellent communication and interpersonal skills
Ability to interact with different functions and build and maintain relationships with customers at operational and decision-making levels within diverse teams
Excellent written and spoken German and English
Frequent travel required