Customer Support Representative

Consumer Links

. Handle customer inquiries through phone, email, chat, and other available channels .

Posted 9/15/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $56,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills while effectively managing customer inquiries across multiple channels. Exhibits problem-solving abilities and attention to detail in maintaining accurate records and providing exceptional customer support.

Highest-signal resume keywords

Strong Written Communication SkillsStrong Verbal Communication SkillsEffective Listening AbilitiesProblem-Solving AbilitiesBasic Computer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional ApproachAttention to DetailOrganizational SkillsAdaptabilityReliability

Tools & Technologies

Digital Communication Tools

Industry Keywords

Customer InquiriesAccount SupportProduct SupportService SupportRecord Keeping

About the role

Key responsibilities & impact

Handle customer inquiries through phone, email, chat, and other available channels
Understand customer questions and concerns and provide appropriate assistance
Support customers with account, product, service, and general inquiries
Record interactions accurately and keep customer information up to date
Monitor outstanding matters and follow up when additional action is required
Refer complex or specialized issues to the appropriate internal team
Remain professional and courteous when handling sensitive or challenging conversations
Develop a strong understanding of company procedures, services, and support systems
Work with colleagues to resolve issues and contribute to a consistent customer experience

Requirements

What you’ll need

Strong written and verbal communication skills
Helpful and professional approach to customer interactions
Effective listening and problem-solving abilities
Basic computer proficiency and confidence learning new systems
Ability to organize priorities and manage multiple tasks effectively
Careful attention to detail and accurate record keeping
Ability to work independently while remaining a collaborative team member
Reliability, adaptability, and willingness to learn
Ability to work independently and communicate consistently with colleagues throughout scheduled working hours
Comfort using digital communication tools and learning required systems

Benefits

Comp & perks

Remote work arrangement
Full-time employment