Intern – IT User Support

Consumers Energy

. Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support .

Posted 10/13/2026internshipNovi • Michigan • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational skills in technical support, troubleshooting hardware and software issues, and effective communication with end users. Proficient in supporting various operating systems and applications while maintaining a strong customer service orientation.

Highest-signal resume keywords

Technical SupportTroubleshooting HardwareWindows Operating SystemMicrosoft 365 ApplicationsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshooting SoftwareBasic Networking ConceptsHardware SupportVPN Connectivity

Soft Skills

Communication SkillsOrganizational SkillsAttention to DetailTeam CollaborationWillingness to Learn

Tools & Technologies

WindowsIOSIPadOSAndroidMicrosoft 365

Industry Keywords

Information TechnologyComputer ScienceCybersecurityIT Service ManagementEnd User Support

Tech Stack

Tools & technologies

AndroidCyber SecurityiOSITSM

About the role

Key responsibilities & impact

Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
Help build, deploy, and replace laptops/tablets and associated hardware according to established standards and procedures
Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
Participate in IT User Support projects and other assignments as directed by team leadership

Requirements

What you’ll need

Currently enrolled in an accredited Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or related degree program
Interest in building a foundational enterprise information technology skillset through hands-on troubleshooting and hardware/software support
Basic familiarity with Windows and Microsoft 365 applications, including Outlook, Word, Excel, and Teams
Familiarity with common computer hardware and peripherals, such as laptops, monitors, docking stations, printers, and mobile devices
Basic understanding of networking concepts is preferred
Ability and willingness to learn new technologies, software, and troubleshooting processes
Strong customer service and communication skills, with the ability to communicate effectively both verbally and in writing
Ability to organize and prioritize multiple assignments while working in a team environment, coupled with attention to detail
Willingness to work 40 hours per week during the internship program
Ability to travel by plane or car to remote sites as needed
Applicants must be authorized to work in the United States for any employer; ITC does not sponsor employment visas such as H-1B or TN visas

Benefits

Comp & perks

Industry-leading compensation, benefits and opportunities to channel your energy into solutions
Culture of belonging where every voice is valued, differences are celebrated and everyone has the opportunity to thrive