Operations Manager

Contabilidade.net

. Manage operational areas through Coordinators and Supervisors without taking over the execution of individual departments.

Posted 11/11/2026contractVila Velha • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational areas, ensuring compliance with legal and contractual obligations, and leading teams through effective performance management and development strategies. Proficient in translating strategic goals into actionable operational plans while maintaining strong client relationships and overseeing task management systems.

Highest-signal resume keywords

Tax Administration ExperiencePayroll Administration ExperiencePeople Management ExperienceActive CRC RegistrationDomínio and GeClick Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementProcess ImprovementKPI ImplementationPerformance ReviewTask Management Systems

Soft Skills

Relationship-BuildingConflict MediationTeam Leadership

Tools & Technologies

DomínioGeClick

Certifications & Qualifications

Active CRC Registration

Industry Keywords

TaxPayrollPersonnel AdministrationComplianceClient Onboarding

About the role

Key responsibilities & impact

Manage operational areas through Coordinators and Supervisors without taking over the execution of individual departments.
Ensure compliance with legal and contractual deadlines and address risks of delays.
Define standards for processes, routines, and workflows across departments.
Identify bottlenecks and lead continuous improvement initiatives.
Lead and develop Coordinators and Supervisors through 1:1 meetings, feedback, performance reviews, and Individual Development Plans (IDPs).
Conduct management, alignment, performance, and KPI review meetings.
Mediate conflicts between departments and leadership teams.
Make hiring, promotion, and termination decisions in collaboration with HR and senior management.
Handle critical client situations and participate in strategic meetings with key clients.
Ensure the quality of onboarding and integration for new clients.
Implement and monitor KPIs and hold teams accountable for action plans.
Manage production capacity and approve portfolio allocation.
Translate strategic planning into operational goals and report data-driven results to senior management.
Lead the implementation of tools, automation, and new services.
Ensure document organization, process traceability, and audit readiness.

Requirements

What you’ll need

Previous experience in Tax and Payroll/Personnel Administration.
People management experience (22 professionals), including 4 direct-report Coordinators.
Experience with Domínio and GeClick or another task management system.
Active CRC registration.
Strong relationship-building skills with clients and affiliated accountants.
Bachelor’s degree.