Inbound Customer Care Agent

ContactUs Communications

. Answer approximately 60–70 inbound calls per day .

Posted 10/31/2026full-timeGrindstone • Pennsylvania • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and customer service capabilities while efficiently managing inbound inquiries and providing accurate account support. Proficient in Microsoft Office and capable of working in a fast-paced environment with a focus on reliability and organization.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service ExperienceMicrosoft Office ProficiencyTyping Speed 25+ Words Per MinuteKnowledge of HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SpeedMicrosoft Office

Soft Skills

Strong CommunicationPatientEmpatheticPositiveProfessional

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceInbound CallsAccount SupportPayment InquiriesTransaction DetailsWebsite SupportHIPAA

About the role

Key responsibilities & impact

Answer approximately 60–70 inbound calls per day
Assist health care providers with payment inquiries, transaction details, and account updates
Provide website support, including password resets and navigation assistance
Ensure customer and account information is accurate
Deliver friendly, efficient, and helpful service
Begin work onsite at the Grindstone, Pennsylvania location
Potentially transition to remote work after demonstrating consistent performance and meeting work-from-home eligibility requirements

Requirements

What you’ll need

At least 18 years old
High school diploma or GED
Comfortable using Microsoft Office
Able to type 25+ words per minute
Strong communication skills, both over the phone and in writing
Patient, empathetic, positive, and professional
Reliable, organized, and ready to learn
Comfortable working in a fast-paced customer service environment
Flexibility to work any assigned 8-hour shift between 8:00 a.m. and 7:00 p.m. EST, including evening shifts
Knowledge of HIPAA is a plus, but not required

Benefits

Comp & perks

Paid training
Paid time off
Medical, dental & vision coverage
401(k) plan
Opportunities for growth and advancement
Opportunity to transition to remote work based on eligibility and performance
No weekends