Customer Support Analyst, Accounting

Contajá Contabilidade Online

. Provide customer support focused on accounting processes, assisting with data interpretation, answering questions, and ensuring a consultative and efficient customer experience .

Posted 10/3/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounting processes, including tax regulations and financial statement analysis, while providing exceptional customer support and guidance. Proficient in accounting software and Microsoft Office, with a strong understanding of tax obligations and compliance.

Highest-signal resume keywords

Intermediate Proficiency In Microsoft OfficeKnowledge Of Accounting SoftwareSkills In Analyzing And Preparing Financial StatementsCustomer Service ExperienceKnowledge Of Tax Legislation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounting ProcessesTax AnalysisFinancial Statement AnalysisPreparing Accounting ReportsTax Routines For Simples NacionalTax Routines For Presumed ProfitIssuing Service InvoicesRecording Incoming And Outgoing InvoicesAnalyzing Trial BalancesCorrecting Accounting Inconsistencies

Soft Skills

Consultative Customer SupportEffective CommunicationProblem-Solving

Tools & Technologies

Omnichannel Customer Service Tools

Industry Keywords

Tax RegulationsICMS LegislationISS LegislationFator R Tax IncentiveSingle-Phase Taxation RegimeAncillary Tax ObligationsInterstate AgreementsMunicipal And Federal Tax Incentives

About the role

Key responsibilities & impact

Provide customer support focused on accounting processes, assisting with data interpretation, answering questions, and ensuring a consultative and efficient customer experience
Handle customer inquiries focused on accounting-related questions
Provide guidance on accounting entries and reconciliations
Support the analysis of trial balances and financial statements
Answer questions about ancillary tax obligations
Identify and correct accounting inconsistencies
Ensure the quality and clarity of the guidance provided
Record and follow up on customer interactions

Requirements

What you’ll need

Intermediate proficiency in Microsoft Office
Knowledge of specific tax regulations
Intermediate proficiency with accounting software
In-depth knowledge of ancillary tax obligations
Basic knowledge of ICMS tax differential rate, tax prepayment, and ICMS tax substitution calculations
Skills in preparing accounting reports
Knowledge of tax legislation
Skills in analyzing and preparing financial statements
Basic knowledge of the single-phase taxation regime for PIS and COFINS
Knowledge of ICMS legislation and interstate agreements
Knowledge of procedures for recording incoming and outgoing invoices
Customer service experience
Skills in tax routines for Simples Nacional and Presumed Profit regimes
Proficiency with omnichannel customer service tools
Intermediate skills in tax analysis and assessment
Knowledge of issuing service invoices, withholdings, service codes, and municipalities of taxation
Knowledge of ISS legislation and municipal and federal tax incentives, with an emphasis on service exports
Intermediate knowledge of the Fator R tax incentive
Currently pursuing a degree in Accounting or Business Administration

Benefits

Comp & perks

Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation
Unimed Health Plan – 100% paid by ContaJá, with copayments only when used; dependents may be added at the employee’s full expense
Birthday Day Off
Wellhub (Gympass) – access to gyms and wellness platforms
Telepsychology – up to 2 free consultations per month
Telenutrition – up to 2 free consultations per month
15% discount on laboratory tests through the Dasa network
30% discount on generic medications at Pague Menos and 20% on brand-name medications
Partnership with Estácio for academic development
ImpulsoJá Career Plan
Gamification program with virtual coins redeemable for prizes, events, and gifts