Customer Support Analyst, Tax Invoices

Contajá Contabilidade Online

. Provide user support for issuing electronic tax invoices (NF-e, NFS-e, and NFC-e) in accordance with applicable legislation .

Posted 10/14/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in issuing electronic tax invoices (NF-e, NFS-e, NFC-e) and ensuring compliance with tax legislation. Proficient in assisting customers with tax document inquiries and integrating tax invoice systems with ERPs.

Highest-signal resume keywords

Issuing NF-e, NFS-e, NFC-eTax Legislation KnowledgeICMS, ISS, PIS, COFINS FamiliarityCustomer Support via Chat, WhatsApp, EmailAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issuing NF-eIssuing NFS-eIssuing NFC-eTax LegislationTax Invoice SystemsERP IntegrationData VerificationTax Data Validation

Soft Skills

Customer AssistanceOrganizational SkillsProblem-Solving

Certifications & Qualifications

Degree in Accounting

Industry Keywords

Electronic Tax InvoicesTax ComplianceInvoice IssuanceTax Accounting

Tech Stack

Tools & technologies

NFS

About the role

Key responsibilities & impact

Provide user support for issuing electronic tax invoices (NF-e, NFS-e, and NFC-e) in accordance with applicable legislation
Assist internal and external customers and resolve questions regarding the issuance and cancellation of tax documents
Assist with the integration and configuration of systems related to tax invoices and tax/accounting ERPs
Review, validate, and verify tax data before issuance
Identify and resolve inconsistencies in the issuance and transmission of invoices
Support customers in correctly issuing electronic tax invoices, ensuring basic compliance with current tax legislation

Requirements

What you’ll need

Basic to intermediate knowledge of issuing NF-e, NFS-e, and NFC-e
Basic knowledge of tax legislation applicable to invoice issuance
Familiarity with ICMS, ISS, PIS, and COFINS
Experience or initial exposure to tax invoice issuance systems and ERPs
Experience assisting customers via chat, WhatsApp, and email
Ability to guide customers through operational questions
Organization and attention to detail when verifying tax data
Completed or ongoing degree in Accounting

Benefits

Comp & perks

Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation
Unimed Health Plan – 100% covered by Contajá, with copay only when services are used; dependents funded by the employee
Birthday Day Off
Wellhub (Gympass) – access to gyms and well-being platforms
Telepsychology – up to 2 free consultations per month
Telenutrition – up to 2 free consultations per month
15% discount on laboratory tests at the Dasa network
30% discount on generic medications and 20% on brand-name medications at the Pague Menos network
Partnership with Estácio to support academic development
ImpulsoJá Career Plan
Gamification program with virtual coins redeemable for prizes, events, and gifts