Senior Consultant, Travel Risk Management

Control Risks

. Lead day-to-day delivery for TRM offers, ensuring service quality, responsiveness and alignment with contractual commitments .

Posted 11/5/2026full-timeShanghai • ChinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel risk management and operational security, with a strong ability to build relationships and coordinate responses in complex situations. Proficient in developing procedures and performance standards while providing bilingual support in Mandarin and English.

Highest-signal resume keywords

Travel Risk ManagementOperational SecurityMandarin and English FluencyStakeholder CoordinationStandard Operating Procedures Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security StudiesRisk ManagementOperational Performance StandardsIncident CoordinationAnalytical Reporting

Soft Skills

Relationship BuildingJudgementSelf-MotivationOrganizational SkillsCollaboration

Industry Keywords

Travel Risk ManagementAssistance CentreGSOCEscalation ProtocolsQuality Controls

About the role

Key responsibilities & impact

Lead day-to-day delivery for TRM offers, ensuring service quality, responsiveness and alignment with contractual commitments
Act as the primary China-based point of contact for key external stakeholders, internal teams and local partners
Establish operating procedures, escalation protocols, training programmes and quality controls to support consistent and scalable delivery
Coordinate security assistance cases, service requests and operational responses, escalating complex or high-risk matters appropriately
Provide timely, practical travel risk and security advice to Mandarin- and English-speaking stakeholders
Monitor service performance, prepare regular management reports, identify trends and recommend improvements to processes and client outcomes
Build local knowledge, partner networks and operational capability as demand grows
Capture lessons learned, maintain service documentation and support the ongoing development offering
Undertake other reasonable duties supporting the Operational Security team and broader business objectives

Requirements

What you’ll need

Bachelor’s degree in security studies, international relations, risk management, business or a related discipline, or equivalent professional experience
Typically five or more years’ relevant experience in travel risk management, an assistance centre, a GSOC or a related consulting environment
Demonstrated experience implementing and managing operational services, procedures and performance standards across multiple stakeholders
Proven ability to assess security-related requests, coordinate appropriate responses and remain effective during urgent or complex incidents
Strong understanding of the security, regulatory and operational environment in mainland China and abroad
Experience working with local partners and service providers is preferred
Ability to build trusted relationships with clients, partners and colleagues at different levels and across cultures
Professional fluency in Mandarin and English, with excellent verbal and written communication skills in both languages
Strong judgement and analytical capability, with experience preparing concise operational reporting, identifying trends and recommending practical improvements
Experience developing standard operating procedures, escalation protocols or training materials is highly desirable
Self-motivated, organised and comfortable taking ownership in a new capability, while collaborating closely with regional and global teams
Sound judgement and the ability to handle sensitive client and operational information appropriately