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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting enterprise customers with a focus on Windows Server, Networking, and VDI Virtualization solutions. Proficient in PowerShell scripting and effective communication in a fast-paced global environment.
Highest-signal resume keywords
Customer Support ExperienceWindows Server KnowledgeNetworking ExperiencePowerShell ScriptingVDI Virtualization Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows ServerNetworkingPowerShellVDI VirtualizationCitrixVMware
Soft Skills
Excellent Communication SkillsAbility to Work Under Pressure
Industry Keywords
Enterprise Customer SupportDigital Employee ExperienceAutonomous Endpoint Management
Tech Stack
Tools & technologiesCitrixVMware
About the role
Key responsibilities & impact- Support enterprise customers as a Tier 1 Customer Support Engineer
- Work with customers on technology-related support needs
- Help deliver ControlUp’s Digital Employee Experience and Autonomous Endpoint Management solutions
- Collaborate with internal and external customers in a fast-paced global environment
- Contribute to customer support operations involving Windows Server, networking, PowerShell, and VDI virtualization solutions
Requirements
What you’ll need- At least one year experience in professionally supporting enterprise customers
- Basic knowledge of Windows Server
- Basic networking experience
- Excellent spoken and written English at native-language level
- Ability to work under pressure with multiple internal and external customers
- Great communication skills
- Familiarity with scripting languages, especially PowerShell
- Knowledge of VDI virtualization solutions, including Citrix and VMware
- Availability to work the evening shift from 12:00 PM to 9:00 PM Pacific Time (PT)
Benefits
Comp & perks- Hybrid work model
- Global team spanning the US, EMEA, and Israel
- Annual global company offsite
- Professional growth and learning opportunities
- Collaborative and empowering culture
- Work with cutting-edge technology
- Vibrant social culture