Director – Technical Operations Management

Convera

. Lead enterprise-wide initiatives to document, standardize, and continuously improve critical business processes .

Posted 10/28/2026full-timeRemote • United StatesLead💰 $245,000 - $351,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading operational excellence and process improvement initiatives, with a strong focus on quantifying ROI and driving automation solutions in complex, regulated environments. Proven ability to influence cross-functional teams and establish governance for continuous improvement.

Highest-signal resume keywords

Operational Excellence LeadershipProcess Improvement FrameworksBusiness Case DevelopmentAutomation Solutions ImplementationCross-Functional Initiative Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementBusiness TransformationLeanSix SigmaBPMITILQuantifying ROIOperational ControlsRunbook ManagementGovernance Best Practices

Soft Skills

Influencing Without AuthorityCollaborationCommunicationLeadershipStrategic Thinking

Certifications & Qualifications

Lean Six SigmaPMPITIL

Industry Keywords

Financial ServicesPaymentsRegulated IndustryOperational MaturityContinuous Improvement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead enterprise-wide initiatives to document, standardize, and continuously improve critical business processes
Establish governance and best practices for process documentation, operational controls, and runbook management
Identify, prioritize, and drive process improvement opportunities that reduce operational friction, cost, and risk
Partner with Product and Engineering teams to define, prioritize, and deliver automation initiatives with measurable business outcomes
Develop business cases and executive reporting that quantify operational improvements, productivity gains, customer impact, and financial ROI
Influence leaders across multiple functions to strengthen operational maturity, improve service levels, and build a culture of continuous improvement
Report to the Head of Portfolio & Operations Management
Partner across Operations, Product, Technology, Finance, Risk, Compliance, and Commercial teams

Requirements

What you’ll need

15+ years significant experience leading operational excellence, process improvement, business transformation, or in complex global organizations
Demonstrated success driving cross-functional initiatives and delivering outcomes through influence rather than direct authority
Strong knowledge of process improvement frameworks such as Lean, Six Sigma, BPM, ITIL, or similar methodologies
Experience building business cases, quantifying ROI, and presenting recommendations to senior executives
Proven ability to partner with Product and Technology organizations to identify and implement automation solutions
Financial services, payments, or other highly regulated industry experience preferred
Relevant certifications (Lean Six Sigma, PMP, ITIL) are a plus

Benefits

Comp & perks

Competitive salary package
Great career growth and development opportunities in a global organization
Corporate benefits programme
Health insurance (medical, dental, vision)
Retirement savings plan
Paid time off, holidays, and parental leave
Wellness programs and mental health resources