Sales Support Coordinator

Convera

. Provide day-to-day operational support to the sales team .

Posted 9/15/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$50,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational support capabilities with a focus on client service, effective communication, and attention to detail in managing financial transactions and processes. Proficient in using CRM systems and Microsoft Office while maintaining accuracy and organization in a fast-paced environment.

Highest-signal resume keywords

Sales Support ExperienceClient-Focused Service OrientationProactive Problem-SolvingCross-Functional CollaborationTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce/CRMMS OfficePayments ProcessesFinancial Markets KnowledgeData TrackingAccount SetupTransaction AccuracyReport PreparationOperational Process ManagementEscalation Management

Soft Skills

Clear CommunicationAttention to DetailTime ManagementOrganizational SkillsProblem-Solving

Industry Keywords

Financial InstrumentsClient RequestsOperational SupportSettlement ActivityRelationship Building

About the role

Key responsibilities & impact

Provide day-to-day operational support to the sales team
Ensure client requests, internal tasks, and deliverables are followed through to completion
Help resolve client and operational issues, working with the right teams and escalating where needed
Liaise with Sales, Operations, Legal, Finance, Product, Privacy, and Risk
Track client information and expiries, proactively flagging upcoming dates
Support payment and settlement activity, resolve exceptions, and ensure funds move accurately and on time
Help with account and user setup, including arranging client platform access
Keep records accurate and up to date
Prepare customer reports and share accurate, timely information with clients and internal stakeholders

Requirements

What you’ll need

Prior experience in an administrative, customer service, sales support, or operations role
Comfortable using everyday computer systems and tools (e.g., Salesforce/CRM and MS Office), with the aptitude to pick up new platforms quickly
Basic understanding of, or a strong interest in, payments and/or FX processes
Familiarity with financial markets and instruments (e.g., spot, forwards, etc.) is helpful
Willingness to learn how financial markets and instruments are traded and settled
Proactive, can-do attitude and willingness to take ownership of tasks
Clear, professional communication skills and confidence interacting with clients and colleagues
Good problem-solving skills and strong attention to detail
Well organized, with the ability to juggle multiple tasks and deadlines
Strong operational mindset with ability to manage end-to-end processes
Cross-functional collaboration and relationship building
Technical aptitude and willingness to learn new systems
Accuracy and attention to detail in financial transactions
Client-focused service orientation
Time management and prioritization skills
Proactive problem-solving and escalation management

Benefits

Comp & perks

Competitive salary
Great career growth and development opportunities in a global organization
Corporate benefits
Opportunity to work with a diverse, global team across 20+ countries
Fast-paced, innovative environment with a growth mindset
Inclusive culture that celebrates diversity and different perspectives
Full training provided on payments and FX processes
Health coverage
Retirement savings options
Paid time off
Wellness resources