Customer Operations Associate

Convey

. Support client implementations and onboarding, including kickoff preparation, timelines, action items and status updates .

Posted 10/8/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project coordination capabilities, including client onboarding, communication, and organization. Proficient in utilizing project management tools and Microsoft 365 to enhance delivery efficiency and clarity.

Highest-signal resume keywords

Project CoordinationClient OnboardingMicrosoft 365 ProficiencyStrong Organization SkillsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLData ExperienceSaaS Platform Experience

Soft Skills

Problem-SolvingCuriosity

Tools & Technologies

SmartsheetJiraAsana

Industry Keywords

Client-FacingProject ManagementAction ItemsStatus UpdatesPlaybooksChecklistsHow-To Guides

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support client implementations and onboarding, including kickoff preparation, timelines, action items and status updates
Set up, configure and test client programs and communications in company products
Coordinate with Product, Engineering, Support and Account Management to keep projects on track
Track project tasks, risks and deliverables in project tools and follow up on outstanding items
Prepare client-facing meeting notes, project plans and status reports
Write and maintain playbooks, checklists and how-to guides
Identify ways to make delivery more consistent, efficient and clear
Participate in the six-month Emerging Talent Program
Lead an ET Impact Project and present results to Convey leaders

Requirements

What you’ll need

Bachelor's degree in Business, Communications, Information Systems or a related field (or equivalent experience)
0 to 2 years of experience in a client-facing, project coordination or operations role; internships count
Strong organization and follow-through, including keeping several projects moving at once
Clear, professional written and verbal communication with clients and coworkers
Comfort learning new software and working through technical details
Strong problem-solving skills and curiosity
Proficiency in Microsoft 365
SQL, data or SaaS platform experience is a plus
Experience with project tools such as Smartsheet, Jira or Asana is a plus
Willingness to complete two brief pre-employment assessments before interviewing, if selected

Benefits

Comp & perks

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy with discretionary unlimited time off, subject to manager approval and business needs
12 paid holidays throughout the year, including winter recess from December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area
Six-month development program for early-career professionals
Monthly Foundations Series and leadership networking opportunities
ET Impact Project with presentation opportunity to Convey leaders