Implementation Specialist

Convey

. Coordinate activities across the software development lifecycle .

Posted 11/10/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating software development lifecycle activities, technical analysis, and systems design, with a strong focus on client engagement and project documentation. Proficient in SQL, API testing, and Agile methodologies, ensuring alignment with business objectives and effective communication with stakeholders.

Highest-signal resume keywords

SQL ProficiencyAgile MethodologiesAPI Testing ToolsTechnical AnalysisProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPI TestingTechnical AnalysisSystems DesignWorkflow Diagram ToolsFunctional TestingUser Acceptance TestingRESTful APIsData ValidationProject Documentation

Soft Skills

Problem-SolvingOrganizational SkillsCommunication SkillsCustomer Service SkillsInterpersonal Skills

Tools & Technologies

MS VisioLucidchartPostmanSwaggerSoapUI

Industry Keywords

Software Development LifecycleEnterprise CustomersAgile EnvironmentMulti-Year ContractsClient Engagement

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Coordinate activities across the software development lifecycle
Coordinate client programs and perform detailed operational tasks
Collaborate with stakeholders to gather and document business and system requirements
Create functional specifications, user stories, use cases, and workflow diagrams
Ensure requirements are clear, complete, and aligned with business objectives
Maintain comprehensive project documentation throughout the project lifecycle
Develop voice, SMS, and email message templates
Perform functional testing as necessary
Execute SQL scripts to investigate basic issues
Coordinate client user acceptance testing, including tracking, verifying, and organizing reported issues before relaying them to developers
Develop training materials and conduct end-user training sessions
Create user manuals, FAQs, and other system-use documentation
Handle client requests such as generating reports with SQL queries
Work closely with the Project Manager to keep projects on budget and schedule
Implement solutions from the Convey product suite

Requirements

What you’ll need

Bachelor's degree in computer science, Engineering, Business Administration or related technical fields, or equivalent work experience in a closely related field and/or market vertical
3+ years of experience in technical analysis, systems design and software development
Minimum 3 years' experience with very large enterprise customers with multi-year contracts
Knowledge of database design and SQL
Knowledge of workflow diagram tools such as MS Visio or Lucidchart
Experience in project and task prioritization and evaluation of situational urgency
3+ years of experience as an IT Analyst or similar role
3+ years of experience working with large global, national or enterprise accounts and external clients
2+ years of experience working in an Agile environment following SCRUM processes for the entire SDLC
1+ years of QA exposure or experience creating test cases and test plans for internal and user acceptance testing for large projects
Proficiency in RESTful APIs, HTTP methods, request/response structures, and authentication such as OAuth and JWT
Ability to troubleshoot API issues and collaborate with developers for resolution
Proficiency in API testing tools such as Postman, Swagger, or SoapUI
Hands-on experience with SQL queries for data validation
Independent problem-solving and fast-learning mindset
Excellent problem-solving and analytical skills
Ability to work under pressure and organize and prioritize responsibilities
Strong organizational skills and experience coordinating multiple projects or assignments simultaneously
Superior communication and customer service/interpersonal skills
Willingness to undergo a background check and drug test in accordance with local law/regulations
Legally authorized to work in the United States
Willingness to come into the downtown Denver, CO office 3 times per week
Bonus: basic technical support experience for clients
Bonus: functional QA experience, specifically API testing

Benefits

Comp & perks

Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy with discretionary unlimited time off, subject to manager approval and business needs
12 paid holidays throughout the year, including winter recess from December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area