Solutions Architect

Convey

. Serve as the strategic connective tissue between customers, Sales, Professional Services, Product Management, and Engineering .

Posted 10/30/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Solutions Architecture and Technical Consulting, with a strong ability to translate business challenges into scalable enterprise SaaS solutions. Proven experience in collaborating with cross-functional teams and executive stakeholders to drive product strategy and customer success.

Highest-signal resume keywords

Solutions ArchitectureEnterprise SaaS Solutions DesignTechnical Requirements DevelopmentCustomer EngagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ConsultingSolution DesignStatements of WorkBusiness Requirements TranslationArchitecture WorkshopsImplementation ApproachesProject Scope DefinitionRisk IdentificationSolution BlueprintsTechnical Validation

Soft Skills

Excellent Written CommunicationVerbal CommunicationPresentation SkillsInfluencing Without AuthorityMentoring

Tools & Technologies

APIsCloud PlatformsAI-Enabled WorkflowsEnterprise Software ArchitectureWorkflow Automation

Industry Keywords

Customer OperationsProfessional ServicesProduct StrategyRegulated IndustriesHealthcareFinancial ServicesUtilitiesInsuranceGovernmentMergers and Acquisitions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the strategic connective tissue between customers, Sales, Professional Services, Product Management, and Engineering
Support customer discovery sessions to understand business objectives, operational challenges, technical requirements, and success criteria
Design scalable, deliverable, and commercially viable solutions leveraging Convey's platform and services
Facilitate architecture workshops, solution reviews, and technical validation
Translate business requirements into solution designs, implementation approaches, and technical specifications
Identify product gaps and provide recommendations and estimates on level of effort to remediate
Advise customers throughout evaluation, deployment, and expansion
Connect field insights with Product Management and influence product direction and roadmap decisions
Capture customer needs, market trends, competitive insights, and product enhancement opportunities
Enable Professional Services on pre-sales collaboration and create reusable solutioning assets
Partner with Sales and Customer Success on opportunities and provide technical guidance
Identify implementation risks, dependencies, and success factors early in the sales cycle
Create technical requirements documents, solution blueprints, and Statements of Work
Define project scope, timelines, assumptions, deliverables, success metrics, and implementation responsibilities
Collaborate with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders
Support new product introductions, platform enhancements, and acquisition integrations
Develop templates, frameworks, standards, and repeatable solution patterns
Mentor team members and improve customer onboarding, implementation quality, and time-to-value

Requirements

What you’ll need

5+ years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles
Experience designing and delivering enterprise SaaS solutions
Ability to translate business challenges into technical and operational solutions
Experience developing technical requirements, solution designs, and Statements of Work
Experience working directly with executive stakeholders and enterprise customers
Excellent written, verbal, and presentation skills
Ability to influence and lead across multiple teams without direct authority
Preferred: experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms
Preferred: familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government
Preferred: experience working closely with Product Management and Engineering teams
Preferred: consulting or professional services background
Preferred: experience supporting mergers, acquisitions, or product portfolio integrations
Preferred: understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture
Willingness to undergo a background check in accordance with local law/regulations
Willingness to take a drug test in accordance with local law/regulations
Legally authorized to work in the United States

Benefits

Comp & perks

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy with discretionary unlimited time off, subject to manager approval and business needs
12 paid holidays throughout the year, including winter recess from December 25th-January 1st
Free on-site gym for employees based in the Denver area