Implementation Manager

Convoso

. Serve as the primary point of contact post-sale .

Posted 10/6/2026full-timeRemote • United StatesJunior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS implementation and customer success, with a strong focus on project management, client training, and solution development to drive revenue growth. Proficient in managing technical delivery and enhancing customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

SaaS ImplementationProject ManagementCustomer SuccessAPI IntegrationsGoogle Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ImplementationAccount ManagementCustomer SuccessProject ManagementSQL QueriesJava ScriptingOnboardingData TransfersSolution DevelopmentTechnical Delivery

Soft Skills

Problem-SolvingCommunicationInitiativeCustomer ServiceCollaboration

Tools & Technologies

SalesforceGoogle SuiteZendeskVitally

Industry Keywords

B2CCall CenterDay Zero InitiativesCross-Functional TeamsRevenue Growth

Tech Stack

Tools & technologies

JavaSQL

About the role

Key responsibilities & impact

Serve as the primary point of contact post-sale
Install, integrate, and deploy Convoso SaaS products in client environments
Train customers to use the dialer software as administrators and agents
Improve onboarding efficiency, customer satisfaction, and initial product adoption
Communicate product and implementation details at the appropriate technical or functional level
Anticipate client needs, map timelines, and manage expectations
Manage technical delivery end-to-end with minimal escalation
Manage controlled soft launches for testing, fine-tuning, and optimization
Coordinate client handoffs from Customer Success and initial client reception from Sales
Share implementation best practices internally and act as the voice of the customer
Identify client challenges and provide solutions while driving revenue growth

Requirements

What you’ll need

1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar
Experience in managing a high volume of projects with cross-functional teams
Experience interfacing with customers in the B2C space
Ability to identify solutions for customers while upselling products and services
Experience developing and advising solutions to hit revenue targets during the implementation stages
Excellent project management skills and focused methodology mindset for success during all implementation phases
Previous experience in the call center space is preferred
Understand simple API integrations, customizations and simple SQL queries
Past Java Scripting experience or exposure is nice to have however, not required
Passion for implementation, Day Zero initiatives, in a supportive and creative work environment
Experience with onboarding, education, set up of software, data transfers, etc.
Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms
Stellar problem-solving skills and enjoy providing a high level of service
Experience w/simple SQL queries
Willingness to take initiative individually and within a team

Benefits

Comp & perks

Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking
Equity for all eligible U.S full time roles