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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT infrastructure management, including administration of Google Workspace and MDM tools, while ensuring adherence to IT security principles and best practices. Proven ability to troubleshoot diverse operating systems and manage IT projects effectively.
Highest-signal resume keywords
IT Infrastructure ManagementGoogle Workspace AdministrationMDM/EDM Tools ConfigurationIT Security PrinciplesTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MDM ToolsGoogle WorkspaceMacOS TroubleshootingWindows TroubleshootingIOS TroubleshootingAndroid TroubleshootingLAN SupportRF Interference DiagnosisHardware/Software DeploymentIncident Management
Soft Skills
PlanningOrganizingProject ManagementProblem-SolvingAnalytical Skills
Tools & Technologies
ConfluenceJiraSalesforceLastPassVPN Management
Industry Keywords
IT PoliciesBusiness ContinuityDisaster RecoveryIT Best PracticesVendor Contract Negotiations
Tech Stack
Tools & technologiesAndroidiOSJamfMacOS
About the role
Key responsibilities & impact- Oversee and maintain all aspects of Convoso’s computer infrastructure
- Implement and maintain secure, reliable, high-performance IT infrastructure
- Upgrade and install hardware and software solutions
- Troubleshoot computer systems and employee home network/connectivity issues
- Administer Google Workspace and SaaS tools including Confluence, Jira, Salesforce, and LastPass
- Manage VPN access
- Implement and administer IT policies, procedures, network hardware/software acquisition, security, backup, business continuity, and disaster recovery
- Manage hardware and software deployment for employee onboarding and offboarding
- Document, refine, and optimize IT processes, incident management, escalation protocols, SLAs, and IT best practices
- Research and evaluate technologies and assist with vendor contract negotiations
- Manage IT projects, third-party partners, vendors, billing, and IT spending
- Perform hardware and software asset management
- Monitor and audit IT infrastructure performance and troubleshoot issues to ensure uninterrupted operations
- Perform other related duties as assigned
Requirements
What you’ll need- Extensive hands-on experience (3+ years) with administration and configuration of MDM/EDM tools, such as JAMF, Intune, etc.
- 3+ years of experience with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf
- 6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices
- Extensive and demonstrable knowledge of IT Security principles, procedures, and best practices
- Excellent planning, organizing, and project management skills
- Strong organizational, problem-solving, and analytical skills
- Excellent technical troubleshooting skills; troubleshooting enterprise wireless networks and RF interference diagnosing; LAN support; hardware/software
- Ability to work within a set budget and find cost-effective solutions to complex problems
Benefits
Comp & perks- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
- Equity for all eligible U.S. full time roles