Customer Support Specialist 2

Cook Group

. Serve as subject matter expert on the capital equipment portfolio and service requirements .

Posted 9/19/2026contractMoenchengladbach • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in capital equipment service management, including service scheduling, customer communication, and inventory management. Proficient in Microsoft Word and Excel, with strong organizational and problem-solving skills to handle service requests efficiently.

Highest-signal resume keywords

Capital Equipment Service ManagementService SchedulingCustomer CommunicationMicrosoft Word and ExcelInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service SchedulingCapital Equipment ManagementOrder System KnowledgeService Quote ProcessingPreventative MaintenanceParts OrderingService Report SubmissionComplaint ProcessingLoaner Pool ManagementDocumentation Verification

Soft Skills

Effective CommunicationDetail OrientedOrganizational SkillsProblem-Solving SkillsAbility to Multi-Task

Certifications & Qualifications

Associate's DegreeBachelor's Degree or Equivalent Work Experience

Industry Keywords

Medical Device ServiceClinical Health EnvironmentCustomer ServiceSales SupportService Technician Coordination

About the role

Key responsibilities & impact

Serve as subject matter expert on the capital equipment portfolio and service requirements
Respond to sales team and customer questions regarding service packages, pricing, quoting, and manufacturer service recommendations
Expedite service quotes and purchase-order acquisition for repairs identified during preventative maintenance
Assist field-based technicians with service scheduling efficiency by identifying additional service calls in nearby geographical locations
Manage evaluation and loaner pool inventories and order replacement parts for customers as needed
Maintain strong product and ordering-systems knowledge
Participate in and coordinate regional projects as required
Communicate professionally with customers
Process capital equipment product and service complaints
Assign customer capital equipment service requests to service technicians
Maintain accurate records of capital equipment service activities and ensure company procedures are met
Ensure timely submission of service reports by service technicians
Receive shipments of supplies and verify associated documentation
Perform sundry tasks as directed by the manager

Requirements

What you’ll need

Associate's Degree/Diploma listed in the job header
Bachelor's Degree or equivalent work experience related to the listed job function/duties within a comparable background
3 to 5 years work experience in service scheduling and customer services preferred
Work experience within a medical device service-related field or clinical health environment settings highly regarded
Intermediate knowledge of Microsoft Word and Excel
Strong administration skills
Detail oriented with strong organizational skills and ability to meet time sensitive requirements
Product and order system knowledge preferred
Ability to multi-task and handle competing priorities while under pressure
Effective oral and written communication skills
High attention to detail
Excellent problem-solving skills
Pleasant phone manner
Ability to work collaboratively and independently with minimal supervision
Ability to remain calm and receptive in fast-paced situations
Ability to interact effectively and professionally with people at various organizational levels
Regular and punctual attendance

Benefits

Comp & perks

Equal opportunity employment
Recruitment and workplace accommodations to facilitate participation and equity
Diversity and inclusion commitment