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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and experience in Incident Management, with a focus on effective communication and problem-solving. Proficient in SQL and familiar with Agile Methodologies, contributing to continuous improvements and stakeholder engagement.
Highest-signal resume keywords
Incident ManagementSQL QueryingAgile MethodologiesAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResponseData AnalysisUser Story WritingKPI ReportingMonitoring Tools
Soft Skills
Problem-SolvingCollaborationStakeholder Communication
Tools & Technologies
PostmanMonitoring Tools
Industry Keywords
Product SupportContinuous ImprovementOKRsIncident CreationCX Team
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Contribute to the Product Support Backlog
- Keep the CX, Engineering, and Business teams up-to-date
- Quick-solve issues escalated by the 1st support level (CX team)
- Regularly check monitoring tools, respond to alerts, and create new monitors when necessary
- Participate in Incident Management and post-mortem processes, including detection, incident creation, research, and follow-up
- Build detailed reports on KPIs and trends
- Participate in the on-call rotation
- Own tracking of incidents that may impact systems
- Calculate and share incident impact
- Keep stakeholders informed throughout investigations
- Participate in defining OKRs, continuous improvements, monitoring, Incident Management, and team expansion
Requirements
What you’ll need- More than 4 years of experience as a product support analyst, business analyst, functional analyst, data analyst, or related field
- Strong analytical skills
- Experience running or being responsible for Incident Response/management processes
- Excellent communication skills
- Problem-solving and a DO-er skills
- Familiarity with Agile Methodologies and writing detailed user stories
- Ability to run intermediate SQL queries
- Knowledge of an API tool like Postman and ability to perform basic tests with it
Benefits
Comp & perks- Get paid in USD
- Work remotely
- 15 days of vacation each year from the start date
- 16 fully paid Argentinean holidays
- Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
- After 5 years with CookUnity, a 4-week paid sabbatical
- Paid family leave
- Compassionate Leave: 3-5 days each time the need arises
- Flexible benefits: a prepaid card usable for wellness, learning, food, and more
- Enterprise access to ChatGPT and Claude
- Personalized English coach