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Product and Business Analyst I – CRM Focus
Cooperativa Central Ailos. Support the CRM Business team in planning and executing CRM campaigns and journeys .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM campaign execution and data manipulation, leveraging tools like SQL and Microsoft Dynamics to optimize customer journeys and enhance relationship management. Strong communication and organizational skills facilitate effective collaboration across multiple stakeholders.
Highest-signal resume keywords
CRM Campaign ExecutionData Manipulation Using SQLMicrosoft Dynamics OrchestrationCustomer Lifecycle ManagementCross-Functional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRMData ManipulationSQLCustomer SegmentationRelationship Management
Soft Skills
Organizational SkillsPrioritizationInfluencing Skills
Tools & Technologies
Microsoft DynamicsSalesforceOracleDatabricks
Industry Keywords
Financial ServicesCooperative Sector
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Support the CRM Business team in planning and executing CRM campaigns and journeys
- Work closely with Analytics to identify insights and business opportunities
- Consolidate CRM campaign results and identify opportunities for improvement
- Manipulate data to segment audiences for CRM campaigns and journeys
- Execute journeys and sends through the Microsoft Dynamics orchestration platform
Requirements
What you’ll need- Experience in CRM, customer service, or customer experience
- Knowledge of data manipulation using SQL or Databricks
- Knowledge of customer lifecycle, segmentation, and relationship management concepts
- Ability to organize, prioritize, and structure requests in complex environments with multiple stakeholders
- Strong communication and influencing skills to work on cross-functional topics across different organizational areas and levels
- Experience with CRM platforms such as Dynamics, Salesforce, Oracle, or similar is a plus
- Knowledge of the financial services or cooperative sector is a plus
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Renascer Program
- Special Occasion Benefits
- Education Investment
- Profit-Sharing Program
- Individual Development Plan
- Private Pension Plan
- Life Insurance
- Tempo Juntos Program
- Meal and/or Food Vouchers
- Transportation Allowance
- Childcare/Nanny Assistance