CRE Loan Servicing Manager

Cooperative Business Services (CBS)

. Lead and develop the Servicing team by establishing expectations, managing performance, distributing workloads, and fostering accountability and professional growth .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial loan servicing operations, including payment processing, account maintenance, and reconciliations, while effectively leading and developing teams to enhance performance and operational efficiency.

Highest-signal resume keywords

Commercial Loan ServicingFinancial ControlsOperational Risk ManagementTeam LeadershipProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount MaintenanceReconciliationsServicing TransactionsFraud PreventionOperational AnalysisPerformance MonitoringException ResolutionFinancial AnalysisRegulatory Compliance

Soft Skills

Strong CommunicationRelationship BuildingTeam ManagementProblem SolvingPrioritization

Industry Keywords

Commercial LendingFinancial InstitutionCredit UnionClient ServiceOperational Integrity

About the role

Key responsibilities & impact

Lead and develop the Servicing team by establishing expectations, managing performance, distributing workloads, and fostering accountability and professional growth
Oversee commercial loan servicing operations to ensure accurate, timely, and reliable account administration and client service
Maintain effective financial controls and operational risk management practices to protect client assets and support regulatory and contractual compliance
Oversee servicing transactions, reconciliations, reporting, and exception resolution to ensure accuracy and operational integrity
Monitor department performance, identify opportunities for improvement, and implement processes that strengthen efficiency, accuracy, and service delivery
Collaborate with internal departments and client credit unions to resolve servicing concerns, support business needs, and maintain effective working relationships

Requirements

What you’ll need

Bachelors degree in Business Administration, Finance, Accounting, or a related field; equivalent relevant experience may be considered
Five or more years experience in commercial loan servicing, preferably within a financial institution, credit union, or commercial lending environment
Experience leading, supervising, or developing employees, including establishing expectations, providing feedback, and managing team performance
Strong understanding of commercial loan servicing activities, including payment processing, payoffs, account maintenance, reconciliations, and servicing transactions
Knowledge of financial controls, transaction authorization, fraud prevention, and operational risk management practices
Ability to analyze financial and operational information, identify discrepancies or trends, and exercise sound judgment in resolving complex issues
Experience evaluating and improving operational processes, procedures, and workflows
Strong communication and relationship-building skills, with the ability to work effectively with employees, internal stakeholders, and external clients
Ability to independently prioritize responsibilities, manage competing operational demands, and lead a team in a remote work environment
Candidates must reside in states where CBS is authorized and equipped to employ team members

Benefits

Comp & perks

13 paid holidays each year
Medical, dental, vision, and supplemental benefit plans
Company-paid Short-Term Disability (STD)
Company-paid Long-Term Disability (LTD)
Company-paid life insurance equivalent to 1 time your salary
401(k) plan with matching contribution of up to 6%
Tuition assistance
Remote work environment