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Behavioral Health Technician
COPA - The Colorado Providers Association. Provide real-time support to clients during live virtual group sessions .
About the role
Key responsibilities & impact- Provide real-time support to clients during live virtual group sessions
- Assist clients who are late, disengaged, or experiencing technical challenges during sessions
- Reinforce participation expectations and group norms
- Partner with therapists to maintain a stable and supportive group environment
- Observe client participation, behavior, and engagement during group sessions
- Document observations, attendance, actions taken, and relevant events according to program standards
- Communicate significant concerns or changes in client presentation to the clinical team
- Monitor and respond to client distress or escalation during group sessions
- Provide verbal de-escalation and emotional regulation support
- Adhere to protocols for maintaining a safe treatment environment
- Support delivery and completion of clinical screeners
- Support care coordination, including preparation and follow-up related to SCC communications
- Assist with discharge planning through resource identification and appointment coordination
- Reinforce next steps and transition planning with clients
- Collaborate with therapists to ensure continuity across levels of care
- Work closely with therapists, Executive Directors, and Telehealth Services Coordinators
- Participate in team huddles, Rounds, safety reviews, and operational meetings as assigned
- Communicate attendance trends, engagement barriers, and safety concerns proactively
Requirements
What you’ll need- Bachelor’s degree in psychology, social work, or related field
- Previous experience working in a behavioral health or mental health setting
- Strong interpersonal, communication, and de-escalation skills
- Ability to work effectively within a multidisciplinary team
- Compassionate, empathetic, and nonjudgmental approach to client support
- Comfort working in a fully virtual environment
- Ability to maintain confidentiality and adhere to ethical standards
- Comfortable using video conferencing systems, Electronic Health Records (EHR), and digital screening and documentation platforms
- Ability to maintain professional boundaries and work within a clearly defined non-clinical scope of practice
- Strong organizational and documentation skills with attention to detail
- Reliable internet connection and ability to work in a private, HIPAA-compliant environment
- Must pass background checks and drug screening
- Monday-Friday availability, 10am-6:30pm EST
Benefits
Comp & perks- Medical, dental, and vision insurance
- HealthJoy unlimited therapy
- UHC wellness program
- HSA/FSA options
- Pet insurance
- Responsible PTO for full-time and part-time employees
- 401(k) with company match
- All licensing fees covered, including opportunities for cross-licensure when applicable
- Annual stipend for tuition reimbursement, ongoing education, or CEUs
- Structured clinical supervision toward licensure for pre-licensed clinicians
- Best-in-class clinical supervision grounded in the PHP/IOP curriculum