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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in new product qualification, application development, and heat load calculations while effectively coordinating with cross-functional teams to resolve customer issues and support product training initiatives.
Highest-signal resume keywords
New Product QualificationHeat Load CalculationsTechnical Documentation PreparationOracle Service PortalCold Chain Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentHeat Load CalculationSystem Component SelectionTechnical DocumentationTest Plan Preparation
Soft Skills
Customer Issue ResolutionCross-Functional CoordinationTraining and Seminar Support
Tools & Technologies
Oracle Service Portal
Industry Keywords
Cold ChainOEMCAPAISHRAEProduct Promotion
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Execute new product qualification and application development plans
- Track and handle customer line and field issues
- Coordinate with plant, engineering, sales, and customers to resolve issues
- Provide product application training to customers
- Support heat load calculations
- Qualify new products for OEM/SSI OEM customers in North and East India
- Share customer-required technical documentation
- Discuss test plans and samples and coordinate sample delivery and evaluation
- Address pilot production and post-field-testing issues
- Calculate heat loads and prepare reports
- Select system components including condensing units and expansion valves
- Support sales with optimum offers and enquiry conversion
- Provide post-sales installation and commissioning support
- Study cold chain market and product development trends and prepare monthly reports
- Identify new product development needs and opportunities for promoting new technologies
- Prepare annual plans with sales, marketing, and prospective customers
- Execute plans, build value stories, and convert opportunities to business
- Update customer issues in the Oracle service portal
- Visit customers to understand issues and coordinate corrective actions
- Arrange compressor tear-downs and share findings when needed
- Coordinate manufacturing-related issues and CAPA with the plant
- Support marketing and sales collateral preparation
- Support channel partners with training, seminars, and product promotion
- Participate in ISHRAE, cold chain, and other industry forums
Requirements
What you’ll need- 4-5 years or more of experience
- Experience with new product qualification and application development plans
- Experience handling customer line and field issues
- Experience coordinating with plant, engineering, sales, marketing, and customers
- Experience supporting heat load calculations
- Knowledge of cold chain and flow applications
- Ability to select system components such as condensing units and expansion valves
- Ability to prepare technical documentation and test plans
- Ability to use the Oracle service portal
- Willingness/ability to visit customers and participate in industry forums
- Ability to support product training, seminars, and product promotion activities
Benefits
Comp & perks- Flexible and competitive benefits plans
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
- Employee resource groups
- Employee development from onboarding through senior leadership