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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application and product engineering for AC and Refrigeration systems, with a strong focus on customer support and technical training. Proficient in troubleshooting electrical circuits and developing technical documentation to enhance product specifications.
Highest-signal resume keywords
Application/Product EngineeringTechnical Support for AC and RefrigerationElectrical Circuit TroubleshootingBilingual Proficiency in Spanish and EnglishCustomer Training and Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application EngineeringProduct SelectionElectrical Schematic ReadingTroubleshooting Electrical CircuitsQuality Metrics UnderstandingUse of Measuring and Adjusting Tools
Soft Skills
Excellent Communication SkillsCustomer Focus
Certifications & Qualifications
Bachelor’s Degree in Related Engineering
Industry Keywords
Copeland Product PortfolioCompressorsControlsAccessoriesField SupportTechnical BulletinsWarranties AdministrationCommercial Initiatives
About the role
Key responsibilities & impact- Provide technical support for the full Copeland product portfolio, including compressors, controls, and accessories, to customers in Colombia and Venezuela
- Select products
- Develop application profiles and technical bulletins
- Administer warranties
- Coordinate samples
- Conduct customer training at designated locations
- Develop cross references and specific documentation supporting commercial initiatives
- Provide production line support for pilot runs
- Provide field support and troubleshooting
- Liaise between end users and OEMs to identify opportunities to specify Copeland products
- Interact proactively with Product Engineering, Marketing, Customer Service, Quality, and Sales through designated tasks to enhance customer support
- Represent Copeland at industry forums and conferences
Requirements
What you’ll need- Bachelor’s degree in related engineering
- Desired 2-5 years in application/product engineering of AC and/or Refrigeration
- Excellent communication skills, including the ability to present successfully to customers, including large groups, and senior leadership
- Ability to read electrical schematics
- Ability to troubleshoot and diagnose electrical circuits
- Understanding of quality metrics
- Ability to handle measuring and adjusting tools
- Customer focus
- Spanish and English proficiency
- Ability to travel up to 25%
Benefits
Comp & perks- Flexible and competitive benefits plans
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
- Employee development from onboarding through senior leadership
- Employee resource groups
- Inclusive workplace culture
