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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC systems, energy efficiency, and customer success strategies, with a strong focus on building relationships and driving product adoption. Proven ability to manage complex stakeholder relationships and deliver data-driven insights to enhance client satisfaction and business growth.
Highest-signal resume keywords
HVAC Systems ExpertiseCustomer Success ManagementData Analytics and ReportingStakeholder Relationship ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial RefrigerationEnergy AnalyticsBuilding Energy OptimizationMeasurement and Verification (M&V)Data ModellingTechnical Expertise with Refrigeration SystemsEnergy Calculations
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationProactivenessSelf-ManagementCollaboration in Remote Teams
Industry Keywords
Built EnvironmentBuilding ServicesClient Lifecycle ManagementCustomer Success PlansProduct TrainingCustomer Success Metrics
About the role
Key responsibilities & impact- Help Service SaaS partners and customers integrate and adopt the Bueno Platform to support strategic business growth
- Provide high-touch HVAC, refrigeration, and energy engineering support and analytics services to direct customers
- Serve as a trusted advisor from onboarding through the client lifecycle
- Help scale Bueno in the US by improving tools and processes and taking on new responsibilities
- Build and nurture relationships with executives, managers, and end-users
- Lead onboarding for new and prospective clients in collaboration with sales, product, and services teams
- Develop and deliver engineering services and data-driven reporting
- Develop and execute strategic customer success plans
- Identify product adoption, expansion, and upselling opportunities
- Serve as the primary contact for client inquiries, issues, and escalations
- Collaborate with Bueno teams to resolve customer concerns
- Conduct product training and provide ongoing education and guidance
- Gather client feedback and advocate for client needs
- Monitor and analyse customer success metrics, including adoption and renewal rates
- Prepare customer success reports and executive summaries
- Identify and implement improvements to tools and processes
Requirements
What you’ll need- 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience
- 3+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company
- Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V)
- Strong market knowledge of built environment and building services
- Strong ability to work in cross-functional remote teams
- Excellent project and task management skills
- Excellent verbal and written communication
- Demonstrated proactiveness and ability to self-manage
- Must be able to work full time in US
- Technical expertise with refrigeration systems
- Commercial experience in the retail refrigeration market
- Experience in analytics and data modelling
- Legally authorized to work in the United States
- Must not require current or future work authorization sponsorship
Benefits
Comp & perks- Annual merit review process with performance rewards
- Medical insurance plans
- Dental and vision coverage
- 401(k)
- Flexible time off plans
- Paid parental leave
- Vacation leave
- Holiday leave
- Employee resource groups
- End-to-end employee development from onboarding through senior leadership
- Fully remote work arrangement
- Opportunity to travel to a Copeland site up to approximately 20% as needed