Senior Customer Success Manager

Copeland

. Own the Verdant partnership as the primary Bueno counterpart .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $95,000 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic partnerships and delivering customer success in the hospitality sector, with a strong focus on HVAC systems, energy efficiency, and analytics. Proven ability to build relationships with stakeholders and lead cross-functional teams to achieve operational excellence.

Highest-signal resume keywords

Customer Success ManagementHVAC Systems KnowledgeStrategic Partnership DevelopmentProject Management SkillsHospitality Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Energy EfficiencyData ModelingMeasurement and Verification (M&V)Refrigeration Systems ExpertiseBuilding Systems Knowledge

Soft Skills

Excellent CommunicationProactive Self-ManagementCross-Functional Team Collaboration

Tools & Technologies

Building Management SystemsProperty Management SystemsGuest-Room Management Systems

Certifications & Qualifications

ENERGY STARLEEDGreen Key

Industry Keywords

HospitalityHotel OperationsAsset ManagementFacilities ManagementEnergy Services

About the role

Key responsibilities & impact

Own the Verdant partnership as the primary Bueno counterpart
Build joint success plans and run regular working sessions with Verdant leadership, sales and delivery teams
Develop trusted relationships with hotel owners, asset managers, management companies, brands, general managers, chief engineers and facilities teams
Lead onboarding of hospitality portfolios and properties from signed agreement to live analytics
Deliver engineering analysis and reporting addressing HVAC and refrigeration faults, energy waste, kitchen and cold-storage performance, and comfort complaints
Develop and execute customer and partner success plans
Identify adoption, expansion and cross-sell opportunities and hand them to account management
Serve as escalation point for client and partner questions and issues
Train property engineering teams, operators and Verdant staff on Bueno features and best practices
Gather customer and partner feedback to inform account management and product roadmaps
Monitor MAU, NRR, NPS, realized energy savings and partnership health
Prepare reports and executive summaries for Bueno and Verdant leadership
Improve tools and processes and build repeatable hospitality and partner-led deployment playbooks
Help scale Bueno in the US

Requirements

What you’ll need

5+ years in customer success, account management or client-facing delivery for B2B software or services
3+ years managing complex, multi-level stakeholder relationships
Experience managing or growing a strategic partnership or channel relationship
Working knowledge of HVAC, refrigeration, building systems, energy efficiency, energy calculations, and measurement and verification (M&V)
Strong understanding of the built environment and building services
Strong ability to work in cross-functional remote teams
Excellent project and task management skills
Excellent verbal and written communication, including executive-level presentations
Demonstrated proactiveness and ability to self-manage
Must be authorized to work full time in the US
Ability to travel up to 20%
Strongly preferred: hotel and hospitality experience
Familiarity with hotel operations and engineering, including central plants, guest-room HVAC, kitchens and cold storage, laundry and pools
Knowledge of hospitality sustainability and energy programs, including ENERGY STAR, LEED or Green Key
Experience with hospitality technology such as building management systems, guest-room management systems and property management systems
Experience selling or delivering energy services, efficiency or smart building solutions through a partner
Experience in rapidly scaling, mission-driven teams and building processes and playbooks from scratch
Experience in analytics and data modeling
Technical expertise with refrigeration systems

Benefits

Comp & perks

Medical insurance plans
Dental and vision coverage
401(k)
Flexible time off plans
Paid parental leave
Vacation and holiday leave
End-to-end employee development from onboarding through senior leadership
Fully remote work arrangement
Opportunity to collaborate with team and leader on remote operating principles