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Patient Appointing Services Clerk
Copper River Technologies. Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in appointment scheduling and healthcare administration, ensuring timely and accurate coordination of patient appointments while providing exceptional customer service. Proficient in using relevant software tools to manage patient eligibility and appointment documentation effectively.
Highest-signal resume keywords
Appointment SchedulingHealthcare AdministrationMicrosoft Word ProficiencyCustomer Service SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingHealthcare AdministrationPatient Appointment SystemsReferral ManagementMicrosoft WordMicrosoft ExcelMicrosoft Access
Soft Skills
Communication SkillsInterpersonal SkillsCustomer Service Skills
Tools & Technologies
Defense Enrollment Eligibility Reporting System (DEERS)Secure Messaging
Certifications & Qualifications
US CitizenshipSecurity Clearance
Industry Keywords
TRICARE Access StandardsMilitary Treatment FacilitiesHealthcare SettingsMilitary Experience
About the role
Key responsibilities & impact- Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries
- Use the Defense Enrollment Eligibility Reporting System (DEERS) to confirm patient eligibility
- Coordinate appointment scheduling, rescheduling, and cancellations
- Work with other Puget Sound Military Health System Military Treatment Facilities to meet TRICARE access standards
- Handle call routing and documentation
- Provide secure messaging so appointment information is shared accurately and efficiently
- Support military families and veterans by ensuring timely and accurate healthcare appointment scheduling
- Provide exceptional customer service
Requirements
What you’ll need- Proof of US Citizenship is required
- Must pass background check to obtain security clearance
- High school diploma or GED equivalent
- Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs
- Excellent communication, interpersonal, and customer service skills
- Ability to obtain clearance to access the CSMHS military installation and be issued a Common Access Card (CAC)
- Ability to communicate clearly and professionally in both written and verbal formats with staff, patients, and providers
- Relevant military experience is a plus and can be substituted for certain requirements
- Weekend availability is required as part of the team rotation
- Experience in healthcare administration or appointment scheduling (preferred)
- Previous knowledge of patient appointment systems, referral management, or healthcare settings is a plus
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Tuition reimbursement
- Transportation expense account
- Employee assistance program
- Additional benefits may apply based on employment classification and applicable contract requirements