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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing helpdesk support, troubleshooting IT/OT issues, and managing service desk operations while ensuring exceptional customer service and adherence to security policies. Proficient in coordinating IT administration tasks and contributing to service improvement initiatives.
Highest-signal resume keywords
Helpdesk SupportITIL Foundation CertificationCisco CCNA CertificationMicrosoft AzureTOPdesk
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork ConnectivityTechnical DocumentationInventory ControlService Desk ManagementSAP OrderingServer VirtualizationVeeam BackupsCisco Wireless InfrastructureWindows Client
Soft Skills
Customer-Focused Service DeliveryEffective Time ManagementCollaboration in Multicultural EnvironmentsExcellent Communication SkillsPrioritization Skills
Tools & Technologies
TOPdeskMicrosoft O365Microsoft IntuneAzureIT Service Management Tools
Certifications & Qualifications
ITIL FoundationCisco CCNA
Industry Keywords
IT/OT EnvironmentService Improvement InitiativesGlobal Security PoliciesProcurementLicense Management
Tech Stack
Tools & technologiesAzureITSM
About the role
Key responsibilities & impact- Provide timely, accurate, and courteous helpdesk support, keeping users informed throughout resolution
- Troubleshoot and resolve issues involving desktops, laptops, network connectivity, related equipment, and the IT/OT environment
- Provide hands-on support for local testing and troubleshooting with the Global Service Delivery team
- Keep knowledge base content and technical documentation current, clear, and accessible
- Recommend ways to improve efficiency, streamline support processes, and improve user experience
- Contribute to service improvement initiatives and consistent best practices
- Provide backup support for colleagues during absences and holidays
- Coordinate IT administration, including procurement, SAP ordering, inventory control, and license management
- Support global, regional, and local projects under Corbion agreements and governance requirements
- Provide responsive and confidential support to the Board, VIPs, HR, and specialized teams
- Manage support tickets in TOPdesk or similar IT service management tools
- Apply and reinforce global security policies and applicable security standards
- Collaborate with regional colleagues to standardize services, share knowledge, and improve support across locations
Requirements
What you’ll need- Associates degree or technical training, preferred
- 3-years of experience in a service desk role, preferred
- ITIL Foundation and Cisco CCNA certifications are preferred
- Experience with Microsoft tools such as Azure, Intune, Windows client, O365
- Exceptional customer-focused service delivery mindset
- Effective time management and prioritization skills
- Ability to plan and execute implementations in a structured manner
- Functional experience within the relevant IT domain
- Motivation to acquire expertise in enterprise-level platforms such as server virtualization, Veeam Backups, and advanced Cisco controller-based wireless infrastructure
- Certification or formal training related to the specific functional area
- Ability to collaborate effectively in multicultural environments
- Excellent verbal and written communication skills
- Ability to work safely in warehouse environments, including walking warehouse floors for extended periods and lifting up to 25–50 lbs. of IT equipment, with or without reasonable accommodation
- Ability to travel occasionally, up to 25%, within the United States
- Occasionally work on an after-hours and weekend standby schedule
Benefits
Comp & perks- Bonus potential
- Paid time off, including company holidays
- 401K with company match
- Medical, dental, vision and basic life insurance coverage for employees and eligible dependents
- Flexible spending accounts
- Education assistance
- Short- and long-term disability
- Employee Assistance Program (EAP)
- Lifestyle and wellness benefits
- Reasonable accommodation for applicants