Senior Customer Success Manager

Corcentric

. Serve as a client executive advocate by coordinating distributed internal functions and resources .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and Account Management within a SaaS environment, focusing on building executive relationships, driving product adoption, and enhancing customer experience through consultative guidance and strategic planning.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSource-to-Pay (S2P) KnowledgeTechnical Problem-SolvingMS PowerPoint Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData Analysis in MS ExcelChange ManagementProduct TrainingBusiness Process Improvement

Soft Skills

Collaboration SkillsInterpersonal SkillsInfluencing SkillsOrganizational SkillsCommunication Skills

Industry Keywords

SaaS EnvironmentEnterprise-Scale AccountsCustomer Health IndicatorsCustomer AdvocacyConsultative Partner

About the role

Key responsibilities & impact

Serve as a client executive advocate by coordinating distributed internal functions and resources
Act as the primary point of contact for post-sales activities, including onboarding, consultative guidance, change management, product training, technical support, and account management
Cultivate customer executive relationships and reinforce strategic solution positioning
Conduct regular business reviews with customer executives
Establish and monitor long-term customer success roadmaps
Monitor customer health indicators and sentiment trends and restore customer confidence when needed
Support, train, and engage key users and contacts across a diverse customer portfolio
Deliver best practices and value-added guidance as a trusted advisor
Coordinate with product, delivery, and support teams on product enhancements and change requests
Monitor and promote customer product adoption and usage
Communicate and train customers on new functionality and system upgrades
Identify opportunities to increase Corcentric’s product and solution footprint
Act as the internal customer advocate
Identify and resolve customer relationship issues with internal resources
Represent the customer voice to the product team for enhancements and feature requests
Identify critical success factors and business process improvements to enhance customer experience
Report to the VP, Customer Success within the Global Customer Success team

Requirements

What you’ll need

Bachelor’s degree in business or relevant field (or equivalent experience)
Source-to-Pay (S2P), Procure-to-Pay (P2P), or source-to-contract domain knowledge and experience
Approximately 4+ years’ experience in a SaaS environment working in Customer Success Management, Account Management, or similar
Experience managing a concentrated portfolio of 10–20 enterprise-scale customer accounts as a consultative partner
Exceptional collaboration and interpersonal skills
Ability to build relationships at all organizational levels and influence internal and external stakeholders
Efficient organizational skills with strategic and tactical thinking ability
Strong technical problem-solving abilities
Demonstrated communication and presentation skills
Experience preparing and delivering customer presentation decks in MS PowerPoint
Proficiency using MS Excel to analyze and chart data
Influencing and negotiation skills
Team-player mindset and consistent record of meeting commitments
Ability to travel approximately 15–20%

Benefits

Comp & perks

Annual paid time off program increasing with tenure
Eight paid holidays plus three personal holidays
Annual paid day off for volunteering
Paid maternity, paternal/secondary caregiver, and adoptive parent leave
Company-paid life and disability insurance
401k program with company match
Medical insurance options including PPO and High Deductible Health Plan with company HSA contribution
Dental plan including orthodontia coverage
Vision plan including LASIK discount
Medical, dental, and vision coverage available from the first of the month following start date
No-cost Employee Assistance Program with 24/7 confidential counseling and additional support services
Professional development opportunities
Cross-functional promotional opportunities
Annual discretionary bonus eligibility