Level 3 Managed Services Engineer – Microsoft

Coretek

. Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft-based systems, including Active Directory and Office 365 products, while effectively managing device enrollment and application performance. Exhibits strong analytical skills and leadership capabilities in a Managed Services environment.

Highest-signal resume keywords

Microsoft Active DirectoryOffice 365 SuiteIntune MDM/MAMDisaster Recovery SolutionsTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationPatch ManagementSoftware UpgradesRoot Cause AnalysisConditional AccessMulti-Factor AuthenticationDevice ManagementBackup SolutionsTroubleshootingAnalytical Skills

Soft Skills

Excellent Communication SkillsTime ManagementSelf-StarterAttention to DetailLeadership

Tools & Technologies

Microsoft DefenderMicrosoft SentinelMicrosoft PurviewAzure TenantWindows Hello for BusinessDevOps Processes

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceMCSE Certification

Industry Keywords

IT ConsultingManaged ServicesCompliance ModelsCMMCPCIHIPAA

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite
Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance
Perform system administration tasks such as system configuration, patch management, and software upgrades
Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments
Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner
Assist L4 Consulting on project work as needed
Conduct root cause analysis and implement corrective actions to prevent recurring problems
Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base
Participate in the adoption of DevOps processes and identify possibilities to streamline and automate
Participate in project planning and implementation of IT infrastructure upgrades and migrations
Stay updated on emerging Microsoft technologies and best practices
Implement Conditional Access and MFA in the Azure tenant
Manage devices using Intune MDM/MAM, Autopilot, and Windows Hello for Business
Work with Microsoft Security Products including Defender, Sentinel, and Purview
Manage identity technologies including Entra ID, PIM, Least Privilege, and Access Reviews
Speak with clients to identify opportunities to address organizational pain points with additional products and services
Exhibit leadership and organizational capabilities in a Managed Services team, client, or project environment

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
Strong hands on experience with the technologies referenced in the above sections
Experience working within an office environment including knowledge of office processes, procedures, and technology
Excellent verbal and written communication skills with the ability to interact with internal and external customers
Strong analytical skills and attention to detail
Must be a self-starter with excellent time management skills
Prior experience in a technical role in IT Consulting and/or Managed Services environment
Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
Prior leadership experience leading a managed services team, client or project is a plus