Manager, Alumni Engagement – Operations

Correlation One

. Own the alumni communications calendar and plan multi-channel outreach through Slack, email, SMS, and LinkedIn .

Posted 10/21/2026full-timeRemoteJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in alumni communications and program operations, leveraging strong SQL skills and experience with cloud data warehouses like BigQuery. Proficient in automation and workflow design using Google Apps Script and REST APIs, while maintaining data quality and producing insightful analyses.

Highest-signal resume keywords

Strong SQL SkillsGoogle Apps Script/JavaScript ScriptingExperience with BigQueryExcellent Written CommunicationAI Tools Application

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLGoogle Apps ScriptJavaScriptPythonREST APIsData AnalysisAutomation SystemsWorkflow DesignData ValidationAudience Segmentation

Soft Skills

Excellent Written CommunicationProject ManagementJudgment About ToneAbility to Manage Concurrent WorkstreamsBuilder's Mindset

Tools & Technologies

BigQueryTableauHexTypeformAirtableNotionSlack APIConnected SheetsRecruit CRMAI Tools

Industry Keywords

Alumni RelationsCareer ServicesCommunity OperationsOperations AnalyticsEducationWorkforce DevelopmentHigh-Volume Learner EnvironmentEmployer-Funded Upskilling Programs

Tech Stack

Tools & technologies

BigQueryCloudJavaScriptPythonSQLTableau

About the role

Key responsibilities & impact

Own the alumni communications calendar and plan multi-channel outreach through Slack, email, SMS, and LinkedIn
Write and launch campaigns, including copy, audience segmentation, cadence, forms, and follow-up tracking
Manage the alumni Slack community and LinkedIn network
Run outcomes and profile-update campaigns collecting placement data, resumes, and LinkedIn profiles
Partner with coaches on newly placed alumni and contributor stories
Design, build, and maintain automation systems for alumni and coach operations
Build with Google Apps Script, the Slack API, Connected Sheets, and no-code tools
Engineer reliable workflows with testing, validation, run logs, safe-failure logic, and manual overrides
Write maintainer documentation for operational systems
Build and own AI-powered workflow steps including resume review, message drafting, and response triage
Maintain BigQuery datasets and views for alumni operations
Connect warehouse data to Sheets, Tableau, and Hex and own outcomes and coach-performance dashboards
Maintain data quality by validating ingestion, resolving duplicates, and synchronizing records across systems
Produce recurring and ad hoc analyses of alumni support and placement trends
Manage day-to-day operations for contracted career coaches
Coordinate professional development session facilitation
Build employer-partner candidate pipelines and deliver shortlists
Maintain project trackers and team playbooks

Requirements

What you’ll need

2+ years in program operations, alumni relations, career services, community operations, or operations analytics, ideally in education, workforce development, or a high-volume learner environment
Strong SQL and hands-on experience with a cloud data warehouse (BigQuery preferred)
Scripting ability in Google Apps Script/JavaScript or Python
Comfort working with REST APIs
Excellent written communication, with a track record of messaging that drives action, and judgment about tone, timing, and audience fatigue
Ability to manage many concurrent workstreams across internal teams, contracted coaches, and external partners
A builder's mindset: notice repetitive work, propose systems, and document them for others
Hands-on experience applying AI tools such as Claude, ChatGPT, or Gemini to operational work, with judgment about where human review is needed
Experience with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM such as Recruit CRM (preferred)
Familiarity with Amazon Career Choice or similar employer-funded upskilling programs (preferred)
Experience coordinating contractor or vendor teams (preferred)
Working hours compatible with the EST time zone

Benefits

Comp & perks

Insurance or subsidies based on country
Unlimited Time Off
Company-paid holidays
Official company-wide week long holiday for the last week in December
Access to free data skills training through our programs
Remote work arrangement
Flexible working hours compatible with the EST time zone