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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders
- Lead onboarding and adoption, helping customers implement Corridor and realize value quickly
- Monitor customer health, identify risks early, and proactively address challenges
- Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage
- Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems
- Share customer feedback and insights to improve the product and overall customer experience
- Build out customer success processes and own customers throughout their lifecycle
Requirements
What you’ll need- 3–6+ years in Customer Success, Account Management, Solutions, or another customer-facing role
- Experience managing B2B customers through onboarding, adoption, renewal, and expansion
- Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
- Strong relationship-building and problem-solving skills
- Comfortable working in an early-stage environment
- Customer-focused, high-ownership approach
- Ability to work with technical customers and learn complex products
- Proactive, organized, and able to manage multiple priorities
- Excellent communication skills with technical and executive stakeholders
- Based in San Francisco or willing to relocate
- Willingness to work in a hybrid environment, 3 days per week in the South Beach, San Francisco office
Benefits
Comp & perks- Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score