Application Support Engineer

CorroHealth

. Provide prompt support to end users of Healthcare EHR applications via phone, email, and web .

Posted 10/28/2026full-timeHyderabad • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues within Healthcare EHR applications while maintaining high customer satisfaction. Proficient in communicating technical information to non-technical users and adhering to compliance and ethical standards.

Highest-signal resume keywords

Technical TroubleshootingHealthcare EHR ApplicationsHelp Desk SoftwareMicrosoft SQL ServerClient Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingMicrosoft SQL ServerXMLJavaScriptPowerShell ScriptSQL QueriesMicrosoft Active DirectorySaaSCitrixVPN

Soft Skills

Excellent Communication SkillsEmpathyProfessionalismCustomer SatisfactionCollaboration

Tools & Technologies

Help Desk SoftwareTicketing SystemsDesktop Remote Control ToolsRDSRDPScreen SharingMicrosoft EnvironmentWindows 2012Windows 2016Azure Technologies

Industry Keywords

Healthcare ITEthics and CompliancePersonal Health InformationConfidentialitySecurity

Tech Stack

Tools & technologies

AzureCitrixJavaScriptMS SQL ServerSQL

About the role

Key responsibilities & impact

Provide prompt support to end users of Healthcare EHR applications via phone, email, and web
Troubleshoot, diagnose, and resolve clinical and technical issues
Support desktop and web-based applications
Document and track user issues in a ticketing system
Collaborate with internal technical teams to escalate and resolve complex issues
Communicate clearly, professionally, and empathetically with healthcare and IT users
Keep users informed of issue status through resolution
Maintain up-to-date knowledge of the Healthcare EHR application, updates, features, and enhancements
Create and update knowledge base articles and documentation
Maintain excellent customer satisfaction standards
Participate in company-provided training and education
Align conduct with the Company’s Code of Ethics and Business Conduct
Support the Company’s Ethics and Compliance Program
Protect confidential information, including Personal Health Information

Requirements

What you’ll need

Bachelor’s degree in computer science or related field or equivalent experience
Proven experience in a client support or help desk role; Healthcare IT experience is a plus
1+ years of technical troubleshooting experience
Proficiency in help desk software and ticketing systems
Excellent verbal and written communication skills
Ability to convey technical information to non-technical users clearly
Ability to manage high-priority technical issues and related communications professionally
2+ years of client support experience in a Microsoft environment, including Windows 2012 and Windows 2016
Experience with desktop remote control tools, including RDS, RDP, and screen sharing
Experience with Microsoft SQL Server 2014 and 2017 environments
Strong troubleshooting skills and in-depth knowledge of Microsoft technologies
Experience with XML, JavaScript, PowerShell Script, SQL queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, and Azure technologies
Flexibility to work daytime, evening, weekend, or holiday shifts
Ability to comply with privacy, security, confidentiality, ethics, and compliance requirements
Ability to communicate effectively with clients and team members
Ability to work at a computer terminal for 6–8 hours per day and occasionally lift up to 20 lbs

Benefits

Comp & perks

Company-provided training and education
Professional development and personal growth opportunities