Patient Communications Representative

CorroHealth

. Communicate with patients regarding repayment of medical debt .

Posted 10/8/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, account resolution, and compliance with federal regulations such as HIPAA and FDCPA. Proficient in negotiation and problem-solving within a healthcare call center environment.

Highest-signal resume keywords

Healthcare Work ExperienceCall Center ExperienceNegotiation SkillsCustomer Service SkillsKnowledge of HIPAA and FDCPA

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ResearchFinancial Information ProfilingPayment Arrangement NegotiationData EntryMathematical SkillsKeyboarding SkillsDocumentation SkillsCompliance KnowledgePC ExperienceWindows Environment

Soft Skills

Effective CommunicationStrong Listening SkillsOrganizational SkillsProblem-Solving SkillsPersistence

Tools & Technologies

Company Telephone SystemCollections Computer System

Industry Keywords

FDCPAHIPAAPrivacy ActFCRAMedical DebtPatient AccountsCompliance Policies

About the role

Key responsibilities & impact

Communicate with patients regarding repayment of medical debt
Achieve assigned resolution, call quality, and productivity goals
Provide customer service and resolve medical account balances
Profile patients and obtain financial information
Update demographic and financial information during calls
Negotiate payment arrangements
Place outbound calls and accept inbound calls using the company telephone system
Perform account research and route accounts through appropriate client workflows
Use job aids and crosswalks to answer patient questions and resolve accounts
Document account research findings
Communicate with patients and clients to obtain necessary account information
Work accounts within client standards and federal regulations
Maintain high-quality account handling and accurate documentation of contacts
Comply with FDCPA, state regulations, department/division requirements, and company compliance policies
Maintain knowledge of federal and state rules and regulations, including HIPAA, FDCPA, Privacy Act, and FCRA
Attend training and integrate training and policy changes into daily work

Requirements

What you’ll need

High School or Equivalent
Must have 1 year of healthcare work experience
Minimum of six months’ work experience in a call center environment; one year preferred
PC experience in a Windows environment
Basic keyboarding skills
Previous sales or customer service experience
Effective written and verbal communication skills
Strong listening skills and ability to follow written and/or verbal instructions
Good mathematical and calculator skills
Strong organizational skills and ability to meet tight deadlines
Negotiation, counseling, and problem-solving skills
Reliable and able to work flexible day, evening, and weekend hours as required
Ability to learn the company collections computer system and phone system
Persistent, with ability to overcome objections and remove barriers
Ability to work at a computer terminal for 6–8 hours a day
Must reside in the United States

Benefits

Comp & perks

Professional development and personal growth opportunities
Continuing education and industry career development
Training sessions as directed by management
100% remote work