Patient Communications Representative

CorroHealth

. Perform customer service activities to service and collect patient medical accounts receivable .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and collections, with a strong focus on compliance with regulations such as FDCPA and HIPAA. Proficient in negotiation and problem-solving to effectively manage patient accounts and payment arrangements.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsKnowledge of FDCPA and HIPAACall Center ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Accounts ReceivableContract ObservanceAccount ResearchBasic Keyboarding SkillsMathematical SkillsCollections Computer SystemWindows Environment ExperiencePayment Arrangement NegotiationDocumenting Account FindingsProfile Patient Information

Soft Skills

Strong Listening SkillsOrganizational SkillsProblem-Solving SkillsPersistenceAbility to Follow Instructions

Tools & Technologies

Company Telephone SystemJob AidsCrosswalks

Industry Keywords

FDCPA ComplianceHIPAA CompliancePatient CommunicationMedical Debt CollectionFederal Regulations

About the role

Key responsibilities & impact

Perform customer service activities to service and collect patient medical accounts receivable
Locate and communicate with patients by telephone, email, chat, and text to obtain repayment or establish payment arrangements
Resolve non-routine issues, answer patient questions, and research account changes
Perform contract observance functions to ensure compliance with company, client, federal, and state regulations
Communicate with patients regarding repayment of medical debt
Achieve assigned resolution, call quality, and productivity goals
Provide customer service and resolve medical account balances
Profile patients and obtain and update demographic and financial information
Negotiate payment arrangements
Place outbound calls and accept inbound calls using the company telephone system
Research accounts and route them through appropriate client workflows
Use job aids and crosswalks to answer patient questions and resolve accounts efficiently
Document account research findings and all contact attempts accurately
Ensure accounts are handled within client standards and federal regulations
Comply with FDCPA, state regulations, department/division requirements, and compliance policies
Maintain knowledge of rules governing calls, patient contacts, and collections, including HIPAA, FDCPA, Privacy Act, and FCRA
Attend training and integrate training and policy changes into daily work

Requirements

What you’ll need

Must live in the United States
High School or Equivalent
Minimum of six months’ work experience in a call center environment preferred
PC experience in a Windows environment
Basic keyboarding skills
Previous sales or customer service experience
Effective written and verbal communication skills
Strong listening skills and ability to follow written and/or verbal instructions
Good mathematical and calculator skills
Strong organizational skills and ability to meet tight deadlines
Negotiation, counseling, and problem-solving skills
Ability to work flexible day, evening, and weekend hours as required
Ability to learn the company collections computer system and phone system
Persistence and ability to overcome objections and remove barriers
Ability to work at a computer terminal for 6–8 hours per day
Ability to occasionally lift and move materials weighing up to 20 lbs.

Benefits

Comp & perks

Professional development and personal growth opportunities
Continuing education and industry career development training
Training sessions as directed by management
Flexible day, evening, and weekend hours as required
Reasonable accommodations for individuals with disabilities