Senior Coordinator, Client Services

CorroHealth

. Lead resolution of complex client service issues as the first escalation point .

Posted 9/18/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare appeals workflows, including managing appeal submissions and interpreting payer-specific requirements. Proficient in client services, operational performance analysis, and compliance with HIPAA standards.

Highest-signal resume keywords

Healthcare Appeals WorkflowsClient Services ExperienceSalesforce ProficiencyOperational Performance AnalysisHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Revenue Cycle OperationsTimely Filing GuidelinesDenials ManagementAppeals ResolutionEMR AccessPayer Portal NavigationMS Outlook ProficiencyMS PowerPoint ProficiencyMS Word ProficiencyMS Excel Proficiency

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsProblem-Solving Skills

Certifications & Qualifications

High School DiplomaBachelor’s Degree

Industry Keywords

UM AppealsClient SatisfactionTraining ResourcesSOP DevelopmentCross-Functional CollaborationStrategic Initiatives

About the role

Key responsibilities & impact

Lead resolution of complex client service issues as the first escalation point
Ensure timely follow-up, especially for high-volume areas such as UM Appeals
Serve as a subject matter expert in UM Appeals and key operational workflows
Apply payer-specific requirements, timely filing guidelines, and documentation standards
Monitor and analyze operational performance and identify improvement opportunities
Deliver actionable insights to enhance service delivery and client satisfaction
Develop and maintain training resources, SOPs, and best practices
Mentor and onboard new team members
Collaborate with Strategic Advisors, technical teams, and operational stakeholders
Resolve escalated issues, support strategic initiatives, and improve client outcomes
Perform additional duties aligned with departmental and company growth initiatives

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s degree strongly preferred
Client Services experience required
1–2 years in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and understanding timely filing guidelines
Knowledge of healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution
Prior experience accessing hospital EMRs and payer portals strongly preferred
Experience with Salesforce preferred
Experience as a Business Analyst or Project Management preferred
Proficiency in MS Outlook, PowerPoint, Word, and Excel
Demonstrated ability to communicate clearly and professionally
Experience collaborating with Strategic Advisors and cross-functional teams to resolve escalated issues and communicate outcomes
Familiarity with HIPAA and healthcare compliance standards in client communications and documentation
Strong interpersonal, organizational, time management, critical thinking, problem-solving, communication, and customer-service skills
Computer proficiency
Ability to manage multiple priorities and track deliverables across projects
Commitment to HIPAA/HITECH compliance and confidentiality
Ability to perform extended computer use, sit for prolonged periods, communicate effectively, perform repetitive hand movements, and occasionally stand, walk, and lift up to 20 lbs

Benefits

Comp & perks

Professional development and personal growth opportunities
Equal opportunity employment
Reasonable accommodations for individuals with disabilities