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Senior Director, Revenue Cycle
CorroHealth. Provide strategic direction for critical Revenue Cycle initiatives and goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Revenue Cycle Management, including strategic planning, operational analytics, and compliance with CMS and payer regulations. Proven ability to lead complex projects, enhance workflow efficiency, and foster a culture of excellence in customer service.
Highest-signal resume keywords
Revenue Cycle ManagementStrategic PlanningOperations AnalyticsData PresentationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business OperationsData AnalyticsFinancial ModelingKPI DevelopmentWorkflow OptimizationRoot Cause AnalysisBilling ProcessesCompliance MonitoringDatabase ManagementBudget Development
Soft Skills
Communication SkillsInterpersonal SkillsLeadership SkillsCustomer FocusAdaptability
Tools & Technologies
MS Office Applications
Industry Keywords
Healthcare EnvironmentRevenue Cycle InitiativesPatient EligibilityAccounts ReceivableClaims AnalysisPerformance ManagementEmployee EngagementOperational ReportingPayer RegulationsCustomer Service Excellence
About the role
Key responsibilities & impact- Provide strategic direction for critical Revenue Cycle initiatives and goals
- Lead and manage complex Revenue Cycle projects and staff
- Direct and oversee patient eligibility and demographics, billing, accounts receivable, analytics, and reporting functions
- Develop, implement, and maintain documented revenue cycle best practices and strategic operations
- Ensure compliance with CMS and payer regulations and company policies
- Foster a culture of excellence in internal and external customer service
- Build trust and collaboration among direct reports through employee engagement, performance management, coaching, and mentoring
- Partner with the RCM team on operational reporting, claims analysis, and workflow support
- Develop revenue cycle KPIs and reports focused on quality, efficiency, and throughput
- Design decision flowcharts documenting existing workflows and new processes
- Monitor workflow efficiency, identify bottlenecks, and conduct root cause analysis
- Develop and incorporate financial models into workflows to determine next best steps
- Analyze outstanding claims, denial, and collection trends to forecast collections
- Identify process improvement and technology optimization opportunities
- Provide workforce management reporting and analysis on cost and efficiency
- Monitor regulatory requirements and the reimbursement landscape to inform process changes
- Collaborate with Operations, Information Technology, and internal and external departments to streamline billing processes
- Oversee departmental revenue cycle policies and procedures, controls, and review mechanisms
Requirements
What you’ll need- 7+ years of business operations experience (call center, enrollment, billing, payment processing, or similar), preferably in a healthcare environment
- 3+ years of management experience involving strategy, operations analytics oversight, and staff performance management
- 5+ years of operations-related data analytics and reporting experience to drive performance and quality
- Strategic planning, business planning, and budget development/management experience required
- Strong experience presenting data and complex analyses
- Strong motivational, written, oral, presentation, and communication skills
- Ability to adapt effectively and lead organizational change
- Demonstrated ability to collaborate and achieve results through interpersonal and influencing skills
- Ability to interact with and adapt to varied audiences, from frontline through executive leadership
- Demonstrated customer focus and ability to prioritize and manage complex initiatives
- Proficiency in MS Office applications
- Database management experience is a plus
- Health insurance and project management experience preferred
- Ability to work at a computer terminal for 6–8 hours a day
- Ability to lift and move material weighing up to 20 lbs. infrequently
Benefits
Comp & perks- Professional development and personal growth opportunities
- Investment in employee development
- Reasonable accommodations for individuals with disabilities