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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Operations Management within the IP industry, focusing on team development, performance tracking, and data-driven decision-making. Proven ability to lead high-performing teams while ensuring quality service delivery and effective collaboration across internal departments.
Highest-signal resume keywords
Operations ManagementContent Protection ServicesProject ManagementData-Driven Decision MakingTeam Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance TrackingService Delivery ManagementData AnalysisQuality AssuranceKPI Reporting
Soft Skills
Motivational SkillsAnalytical Problem-SolvingProactive ThinkingCollaborationCommunication
Industry Keywords
IP IndustryContent ProtectionOperational CapacityClient SupportEnforcement Support
About the role
Key responsibilities & impact- Oversee Content Protection Delivery teams responsible for service delivery through manual discovery and/or verification
- Drive performance and engagement to develop a high-performing team
- Manage Team Leads and analyst pool to cover volumes and ensure prompt service delivery in line with SLAs
- Develop a team of high-performing individuals
- Encourage subject matter experts in each vertical to ensure more accurate client delivery
- Ensure provision for Client Support and internal Enforcement Support
- Recruit to ensure sufficient coverage across Content Protection services
- Report on quality, performance, and personal KPIs, ensuring quarterly and annual objectives are met
- Collaborate with the Quality team to support performance-related discussions with Team Leads and Analysts
- Work with the Strategy team to identify service areas requiring greater delivery focus
- Provide technology improvement ideas to Product and Engineering teams and test feature releases
- Track and report on Content Protection efforts and results
- Maintain strong communication and collaboration with internal teams
Requirements
What you’ll need- 3+ years’ experience working in the IP industry
- 2+ years’ experience in a medium sized Operations management role
- Project management experience in an operational capacity
- Ability to handle ambiguity in the absence of defined systems and processes
- Proactive thinker who challenges assumptions and produces qualitative results
- Able to deal with large data sets and make data-driven decisions
- Excellent personnel, motivational and team-building skills
- Analytical approach to problem-solving and decision making
- Proactive response when working with all internal customers
- Expected to be available to work remotely and commute to office
Benefits
Comp & perks- No specific benefits, perks, or compensation extras stated