Enrollment Specialist

Cortica

. Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient enrollment processes, effective communication, and administrative support while utilizing systems like Salesforce and Athena. Strong ability to provide exceptional customer service and collaborate with multidisciplinary teams.

Highest-signal resume keywords

Patient Enrollment ProcessSalesforceAthenaCustomer Service ExperienceVerbal And Written Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft WordMicrosoft ExcelAdministrative ProceduresClerical ProceduresDocumentation Management

Soft Skills

Strong CommunicationFlexibilityIndependent Judgment

Industry Keywords

Patient InquiriesService-Level AgreementsCare Plan MeetingsReferral CollectionScheduling

About the role

Key responsibilities & impact

Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process
Support patients and families in completing documentation and engage providers to collect referrals
Schedule initial medical evaluations, care plan meetings, and evaluations across multiple disciplines
Process enrollment documentation and accurately update Salesforce and Athena systems of record
Develop knowledge resources and support enrollment team members with assistance requests
Provide warm, caring patient relations across phone and email interactions
Collaborate with scheduling team members and Cortica staff on service scheduling
Respond to phone inquiries and web form submissions while meeting established service-level agreements
Perform clerical procedures requiring independent judgment and initiative using computers and other equipment

Requirements

What you’ll need

Knowledge of Microsoft Word, Excel, and Internet Applications
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology
Strong verbal and written communication
Customer service experience, preferably over the phone
Flexibility with work hours to meet department needs
Candidates must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, or Wisconsin

Benefits

Comp & perks

Company-subsidized medical insurance options
Company-subsidized dental insurance options
401(k) with company match and rapid vesting
Personal Time Off increasing based on tenure
Paid holidays
Company-paid life insurance
Disability insurance options
Tuition reimbursement for continuing education and professional development
Employee referral bonus awards