Enrollment Specialist

. Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Key responsibilities & impact

Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process
Support patients and families in completing documentation; engage providers to collect referrals and other documentation
Schedule initial medical evaluations, care plan meetings, and evaluations across multiple disciplines
Process enrollment documentation accurately and maintain systems of record, including Salesforce and Athena
Participate in knowledge development and support enrollment team members with requests for assistance
Provide warm, caring patient relations through phone and email interactions
Collaborate with scheduling team members and Cortica staff on service scheduling
Respond to phone inquiries and web form submissions, completing follow-ups within established Service Level Agreements
Perform clerical procedures requiring independent judgment and use of computers and other equipment

What you’ll need

Knowledge of Microsoft Word, Excel, and Internet Applications
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, office procedures, and terminology
Strong verbal and written communication
Customer service experience, preferably over the phone
Flexible work hours to meet department needs
Reside in one of: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, or Wisconsin
Bachelor's degree preferred

Comp & perks