Scheduling Care Coordinator

Cortica

. Work collaboratively with the Scheduling Care Supervisor and Regional Scheduling Manager to implement scheduling guidelines and achieve optimal scheduling plans .

Posted 10/1/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling coordination, patient management, and adherence to HIPAA regulations while effectively communicating with clients and team members. Proficient in administrative procedures and capable of managing high volumes of communication and scheduling tasks.

Highest-signal resume keywords

Scheduling ExperienceHIPAA ComplianceMicrosoft ExcelPatient ManagementAdministrative Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling CoordinationAppointment ManagementEMR Error CorrectionPre-Authorization ProcessingClerical Procedures

Soft Skills

Time ManagementCommunicationCollaborationProblem SolvingCustomer Service

Tools & Technologies

Microsoft WordInternet Applications

Industry Keywords

Patient SchedulingClinical RecommendationsPTO ManagementClient CommunicationOffice Procedures

About the role

Key responsibilities & impact

Work collaboratively with the Scheduling Care Supervisor and Regional Scheduling Manager to implement scheduling guidelines and achieve optimal scheduling plans
Create schedule plans and coordinate care based on clinical recommendations
Identify and correct scheduling fills, cancellations, scheduling conflicts, and EMR errors/fixes
Manage appointment cancellations and arrange substitute coverage or make-up sessions
Provide patient and therapist scheduling updates via email or instant communication
Collaborate with teammates to create optimal treatment plans
Identify client demands and scheduling roadblocks and communicate findings through established channels
Process therapist availability and PTO changes through the Scheduling Helpdesk after supervisor approval
Place pre-authorizations and submit patient benefits cases for services when needed
Handle high volumes of calls, emails, portal messages, and internally assigned helpdesk tickets
Apply HIPAA policies and guidelines when communicating client matters
Set priorities, manage time, and meet deadlines
Assist with special projects and administrative tasks
Maintain schedule flexibility, including evening and weekend coverage when needed
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree (preferred)
2 years’ scheduling experience in an office setting (preferred)
Knowledge of Microsoft Word, Excel, and Internet Applications
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology
Knowledge of the structure and content of the English language, including word meaning and spelling, composition, and grammar
Knowledge of customer and personal service principles and processes
Knowledge of HIPAA regulations to safeguard patient information
Ability to occasionally stand, walk, sit, climb, balance, kneel, crouch, or crawl
Ability to occasionally lift and/or move up to 40 pounds

Benefits

Comp & perks

Company-subsidized medical insurance options
Company-subsidized dental insurance options
401K with company match and rapid vesting
Personal Time Off that increases based on tenure
Paid holidays
Company-paid life insurance
Disability insurance options
Tuition reimbursement for continuing education and professional development
Employee referral bonus awards